Guest House Manager

Placements24; Mossel Bay; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Live-in accommodation

Tourism industry exposure

Welcoming work environment

Job summary

Placements24 is seeking a dedicated Guest House Manager for a charming property in Mossel Bay, Western Cape. You will oversee all guest house operations, guest services, housekeeping, and financial admin to deliver an exceptional guest experience.

The role emphasizes hands-on leadership, strong organizational skills and a passion for hospitality in a small-hotel setting. Live-in accommodation may be available, with opportunities to engage with local tourism networks.

Qualifications

• 3+ years of experience in guest house, B&B or small hotel management.
• Proven experience in customer service and managing guest relations.
• Strong understanding of the Hospitality & Tourism sector, especially smaller accommodations.

Responsibilities

• Manage all day-to-day operations of the guest house.
• Oversee guest check-in and check-out procedures, ensuring a smooth arrival and departure.
• Provide exceptional customer service and address guest needs and requests promptly.
• Manage reservations and booking systems, optimizing occupancy rates.
• Coordinate housekeeping and maintenance services to ensure high standards of cleanliness and upkeep.
• Handle financial transactions, including billing, payments, and petty cash.
• Develop and maintain relationships with local tour operators and businesses.
• Ensure compliance with all health, safety, and licensing regulations.
• Manage staff (if applicable) including scheduling and training.

Skills

Guest relations

Hospitality

Organization

Communication

Tools

Reservation systems

MS Office

Job description

About the Role

Our client is seeking a dedicated and experienced Guest House Manager to oversee their charming establishment in **Mossel Bay, Western Cape**. This role is hands-on, requiring direct involvement in all aspects of guest house operations to ensure an exceptional experience for every visitor. You will be responsible for managing bookings, guest services, housekeeping, property maintenance, and financial administration. The ideal candidate will possess a warm personality, excellent organizational skills, and a passion for delivering personalized service within the **Hospitality & Tourism** industry. This is a fantastic opportunity for someone who enjoys interacting with guests and takes pride in maintaining a welcoming and comfortable environment. Your commitment to excellence will be key to the success of this property.

Key Responsibilities

• Manage all day-to-day operations of the guest house.
• Oversee guest check-in and check-out procedures, ensuring a smooth arrival and departure.
• Provide exceptional customer service and address guest needs and requests promptly.
• Manage reservations and booking systems, optimizing occupancy rates.
• Coordinate housekeeping and maintenance services to ensure high standards of cleanliness and upkeep.
• Handle financial transactions, including billing, payments, and petty cash.
• Develop and maintain relationships with local tour operators and businesses.
• Ensure compliance with all health, safety, and licensing regulations.
• Manage staff (if applicable) including scheduling and training.

Requirements

• Minimum of 3 years of experience in guest house, B&B, or small hotel management.
• Proven experience in customer service and managing guest relations.
• Strong understanding of the **Hospitality & Tourism** sector, especially smaller accommodations.
• Excellent organizational and time-management skills.
• Good financial acumen and experience with basic accounting.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Knowledge of reservation systems and MS Office Suite.
• Must be physically present and available at the **Mossel Bay, Western Cape** location.

Benefits

• Competitive annual salary of R .
• Opportunity to manage a charming guest house in a popular tourist destination.
• Potential for live-in accommodation.
• Direct impact on guest satisfaction and business success.
• Be part of the vibrant **Hospitality & Tourism** community in the **Western Cape**.