Hotel Front Desk Agent

Placements24; Richards Bay; Presencial; ZAR 83 000 - 152 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff accommodation

Employee discounts

Team environment

Resumo da oferta

Placements24 is seeking a friendly and efficient Hotel Front Desk Agent at a property in Richards Bay. You will greet guests, manage check-ins/check-outs, and provide information on hotel services and local attractions.

The role requires strong customer service, organization, and communication skills to ensure a smooth and welcoming guest experience in a busy front desk environment.

Qualificações

• Previous front desk or customer service experience.
• Proficiency with hotel management software and standard office apps.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Calm, friendly, and guest-focused demeanor.

Responsabilidades

• Greet guests and manage check-in efficiently.
• Handle check-outs, billing inquiries, and payments.
• Answer guest requests and provide information on amenities.
• Respond to complaints and escalate when needed.
• Keep front desk clean and organized.
• Manage calls, emails, and correspondence professionally.

Conhecimentos

Customer service

Communication

Organization

Calm under pressure

Ferramentas

PMS software

Office apps

Descrição da oferta de emprego

About the Role

Our client is seeking an engaging and efficient Hotel Front Desk Agent to be the first point of contact for guests at their property in Richards Bay . You will be responsible for managing check-ins and check-outs, handling guest inquiries, and providing information about hotel services and local attractions. This role is critical in creating a positive first impression and ensuring guests have a comfortable and enjoyable stay. The ideal candidate is personable, organized, and dedicated to delivering exceptional customer service in a busy front-desk environment.

Key Responsibilities

• Welcome guests warmly upon arrival and manage the check-in process efficiently.
• Process check-outs, handle billing inquiries, and process payments accurately.
• Answer guest requests and provide information about hotel amenities, services, and local attractions.
• Respond to guest complaints and concerns, escalating to management when necessary, to ensure guest satisfaction.
• Maintain the cleanliness and organization of the front desk area.
• Handle telephone calls, emails, and other correspondence professionally.

Requirements

• Previous experience in a hotel front desk or customer service role.
• Proficiency with hotel management software and standard office applications.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• A friendly and positive demeanor, with a genuine desire to assist guests.

Benefits

• Competitive hourly wage and potential for tips.
• Opportunities for training and advancement within the hospitality sector.
• Staff accommodation options may be available.
• Employee discounts on hotel services and stays.
• A welcoming team environment in Richards Bay .