Entry-Level Hospitality Guest Services Agent

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Training and advancement

Discounted accommodation rates

Job summary

Placements24 in Richards Bay is seeking an enthusiastic Entry-Level Hospitality Guest Services Agent to be the first point of contact for guests, handling check-ins, inquiries, and ensuring a welcoming stay. In a hybrid role you will split time between on-site front desk duties and remote administrative tasks, with opportunities for training and advancement within the hospitality industry.

You will work closely with teams to deliver outstanding guest experiences and develop strong

Qualifications

• High school diploma or equivalent (hospitality or customer service background is a plus).
• Excellent communication and interpersonal skills with a friendly demeanor.
• Basic computer proficiency and ability to learn new software systems.

Responsibilities

• Greet guests and assist with check-in/check-out efficiently.
• Respond to inquiries and requests with accurate information about services and local attractions.
• Handle guest concerns and complaints with professionalism and aim for resolutions.
• Process payments, reservations, and manage guest accounts accurately.
• Maintain front desk cleanliness and organization.
• Provide administrative support, including remote data entry and communication tasks.

Skills

Excellent communication

Interpersonal skills

Basic computer skills

Problem-solving

Positive attitude

Education

High school diploma

Job description

About the Role

Our client is looking for an enthusiastic and customer-focused Entry-Level Hospitality Guest Services Agent to join their team in Richards Bay . In this role, you will be the first point of contact for guests, providing exceptional service and ensuring a welcoming and comfortable stay. You will handle check-ins, check-outs, guest inquiries, and resolve any issues that may arise, contributing directly to the guest's overall experience. This hybrid position combines on-site presence with opportunities for remote administrative tasks, offering a dynamic work environment within the growing tourism sector .

Key Responsibilities

• Greet guests warmly and assist with the check-in and check-out process efficiently.
• Respond to guest inquiries and requests promptly and courteously, providing accurate information about hotel services and local attractions.
• Handle guest concerns and complaints with professionalism, aiming for satisfactory resolutions.
• Process payments, reservations, and manage guest accounts accurately.
• Maintain the cleanliness and organization of the front desk area.
• Provide administrative support, which may include remote data entry and communication tasks.

Requirements

• High school diploma or equivalent; a background in hospitality or customer service is a plus.
• Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
• Basic computer proficiency and the ability to learn new software systems.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A positive attitude and a genuine desire to provide outstanding guest service.

Benefits

• Competitive hourly wage with potential for tips and service charges.
• Comprehensive benefits package including health and dental insurance.
• Opportunities for training and advancement within the hospitality industry.
• Discounted accommodation rates at partner hotels.
• Flexible scheduling options within a hybrid work model.