Hotel Front Desk Supervisor

Placements24; Centurion; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Staff accommodation may be available

Medical aid and benefits

Job summary

Placements24 is seeking a customer-focused Front Desk Supervisor to lead the front desk team at a Centurion hotel. You will oversee check-ins/check-outs and guide staff to deliver outstanding guest experiences.

Ideal candidates have prior front desk supervisory experience, strong communication skills, and a meticulous approach to service quality. A hospitality qualification is a plus, with opportunities for tips and a comprehensive benefits package.

Qualifications

• Previous experience in hotel front desk roles with supervision responsibilities.
• Strong knowledge of hotel reservation systems and front desk procedures.
• Excellent interpersonal skills and professional demeanor.
• Ability to stay calm and efficient under pressure.
• Proficiency with basic office software and computers.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-ins/outs.
• Train new front desk staff on policies and service standards.
• Handle guest inquiries, requests and complaints professionally.
• Manage room inventory, reservations and group bookings support.
• Maintain lobby and front desk presentation to high standards.
• Assist with scheduling and performance management of desk staff.

Skills

Customer service

Communication skills

Team supervision

Conflict resolution

Computer literacy

Education

Hospitality Management qualification

Tools

Hotel reservation systems

PMS software

Job description

About the Role

Our client is seeking a motivated and customer-focused Hotel Front Desk Supervisor to join their vibrant team in Centurion. This role is essential for ensuring a welcoming and efficient experience for all guests from the moment they arrive. You will be responsible for overseeing the front desk operations, supervising front desk staff, and handling guest inquiries and requests. The ideal candidate will possess excellent communication skills, a keen eye for detail, and a passion for delivering outstanding service, contributing to the overall positive atmosphere and operational efficiency of the hotel, ensuring every guest feels valued and well-cared for during their stay.

Key Responsibilities

• Supervise and coordinate the daily operations of the front desk staff, ensuring smooth check-ins and check-outs.
• Train new front desk agents on hotel policies, procedures, and customer service standards.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Manage room inventory, reservations, and assist with group bookings.
• Ensure the lobby and front desk area are maintained to high standards of presentation and cleanliness.
• Assist with scheduling and performance management of front desk personnel.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in the hotel industry is required.
• Strong understanding of hotel reservation systems and front desk procedures.
• Excellent interpersonal and communication skills, with a friendly and professional demeanor.
• Ability to remain calm and efficient under pressure.
• Proficiency in basic computer applications and office software.
• A relevant qualification in Hospitality Management is a plus.

Benefits

• Competitive salary and potential for tips or service charges.
• Comprehensive benefits package including medical aid.
• Opportunities for career growth within the hospitality sector.
• Staff accommodation may be available.
• A positive and team-oriented work environment.