Hotel Front Desk Supervisor

Placements24; Soweto; Presencial; ZAR 150.000 - 220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Bonuses potential

Career growth

Team environment

Descripción de la vacante

Placements24 in Soweto seeks a Hotel Front Desk Supervisor to lead daily front desk operations, supervise agents, and ensure guest satisfaction. You will oversee check-ins/outs, handle inquiries, and coordinate with other departments to deliver a seamless guest experience.

The role requires strong leadership, communication, and problem-solving skills in a busy hospitality setting. Experience with PMS, flexibility for evenings and weekends, and a customer-focused mindset are essential for success

Formación

• Previous experience in a front desk role, with at least 1 year in a supervisory capacity.
• Strong understanding of hotel operations and front desk procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in hotel management software (PMS).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilidades

• Supervise and train front desk agents, ensuring high standards of service and efficiency.
• Manage guest check-in and check-out processes, ensuring accuracy and promptness.
• Handle guest inquiries, requests, and concerns with professionalism and courtesy.
• Oversee the daily operations of the front desk, including managing reservations and room assignments.
• Ensure adherence to hotel policies and procedures, including cash handling and security protocols.
• Liaise with other hotel departments to ensure guest needs are met effectively.

Conocimientos

Leadership

Customer service

Communication

Problem solving

PMS proficiency

Herramientas

PMS software

Descripción del empleo

About the Role

Our client is seeking a highly motivated and service-oriented Hotel Front Desk Supervisor to lead their front desk operations in Soweto . This role is critical in ensuring a positive first impression and seamless experience for all guests. You will be responsible for supervising the front desk team, managing check-ins and check-outs, handling guest inquiries, and resolving issues efficiently. The ideal candidate possesses excellent leadership skills and a strong commitment to guest satisfaction within a bustling hotel environment.

Key Responsibilities

• Supervise and train front desk agents, ensuring high standards of service and efficiency.
• Manage guest check-in and check-out processes, ensuring accuracy and promptness.
• Handle guest inquiries, requests, and concerns with professionalism and courtesy.
• Oversee the daily operations of the front desk, including managing reservations and room assignments.
• Ensure adherence to hotel policies and procedures, including cash handling and security protocols.
• Liaise with other hotel departments to ensure guest needs are met effectively.

Requirements

• Previous experience in a front desk role, with at least 1 year in a supervisory capacity.
• Strong understanding of hotel operations and front desk procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in hotel management software (PMS).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

• Competitive salary and potential for performance bonuses.
• Opportunity to develop leadership skills in a hospitality setting.
• Work with a dedicated and friendly team.
• Potential for career growth within the hotel industry.
• Exposure to diverse guest interactions and operational challenges.