Front Desk Agent

Placements24; Polokwane; Hybrid; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Competitive salary

Performance-based tips

Training

Career advancement

Staff discounts

Uniform provided

Supportive work environment

Job summary

Placements24 presents an opportunity at a well-regarded Polokwane hotel for a friendly Front Desk Agent. You will welcome guests, handle check-ins/check-outs, answer inquiries, and manage reservations with a professional demeanor.

The role requires excellent communication, strong organizational skills, and the ability to multitask in a fast-paced hospitality environment. Training and career advancement opportunities are provided, plus staff discounts on accommodations and dining.

Qualifications

• Previous experience in customer service or front desk preferred.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and basic computer applications.
• Strong organizational skills and ability to multitask.
• Positive attitude and commitment to outstanding guest service.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Process check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries, providing information about hotel services, amenities, and local attractions.
• Handle telephone calls and manage reservations and bookings.
• Address guest concerns and resolve minor issues promptly, escalating complex problems as needed.

Skills

Customer service

Communication

Multitasking

Hospitality software

Attention to detail

Tools

Hotel management software

Job description

About the Role

Our client, a well-regarded hotel in Polokwane , seeks a friendly, efficient, and professional Front Desk Agent to join their hospitality team. You will be the welcoming face of the hotel, responsible for greeting guests, managing check-ins and check-outs, and assisting with guest inquiries to ensure a positive and seamless experience. This role requires excellent communication skills, attention to detail, and a passion for customer service. Become an integral part of our guest's journey from arrival to departure, embodying the hotel’s commitment to hospitality excellence.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Process check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries, providing information about hotel services, amenities, and local attractions.
• Handle telephone calls and manage reservations and bookings.
• Address guest concerns and resolve minor issues promptly, escalating complex problems as needed.

Requirements

• Previous experience in a customer service or front desk role is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel management software and basic computer applications.
• Strong organizational skills and the ability to multitask.
• A positive attitude and a commitment to providing outstanding guest service.

Benefits

• Competitive salary and potential for performance-based tips.
• Opportunities for training and career advancement within the hotel industry.
• Staff discounts on hotel accommodation and dining.
• A supportive and friendly work environment.
• Uniform provided.