Front Desk Agent - Busy Hotel

Placements24; Randburg; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Dynamic hotel environment

Career development

Employee discounts

Team oriented workplace

Job summary

Placements24 is seeking a proactive Front Desk Agent for a busy Randburg hotel. You will be the first point of contact, welcoming guests and coordinating check-ins/check-outs with accuracy and courtesy.

The role requires excellent communication, a professional demeanor, and the ability to multitask in a dynamic environment. Weekend and holiday availability is expected, with opportunities for growth in hospitality.

Qualifications

• Experience in front desk or customer service role in hospitality.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• Proficient with basic payments and reservations processing.

Responsibilities

• Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
• Process check-ins and check-outs efficiently, verifying reservations and processing payments accurately.
• Answer guest inquiries about hotel services, amenities, and local attractions via phone and in person.
• Handle guest requests, issues, and complaints promptly and professionally, escalating when necessary.
• Maintain the cleanliness and organization of the front desk area.
• Manage room inventory and assist with reservations and booking modifications as needed.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Professional demeanor

Tools

PMS software

Job description

About the Role

Our client is seeking an energetic and customer-focused Front Desk Agent to join their busy hotel in Randburg . As the first point of contact for guests, you will be instrumental in creating a welcoming and efficient check-in and check-out experience. This role demands excellent communication skills, a professional demeanor, and the ability to manage multiple tasks in a dynamic environment. The ideal candidate is passionate about hospitality, possesses strong organizational skills, and is dedicated to providing outstanding service that enhances the overall guest stay at our client's property.

Key Responsibilities

• Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
• Process check-ins and check-outs efficiently, verifying reservations and processing payments accurately.
• Answer guest inquiries about hotel services, amenities, and local attractions via phone and in person.
• Handle guest requests, issues, and complaints promptly and professionally, escalating when necessary.
• Maintain the cleanliness and organization of the front desk area.
• Manage room inventory and assist with reservations and booking modifications as needed.

Requirements

• Previous experience in a front desk or customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in using property management systems (PMS) is a plus.
• Ability to multitask, prioritize, and remain calm under pressure.
• Professional appearance and a friendly, approachable attitude.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Competitive hourly wage.
• Opportunity to work in a dynamic hotel environment.
• Training and development programs for career growth.
• Employee discounts on hotel stays and services.
• A supportive and team-oriented workplace.