Front Desk Supervisor

Placements24; Richards Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts on hotel stays

Opportunities for advancement

Job summary

Placements24 is seeking a Front Desk Supervisor for a hotel in Richards Bay to lead the guest services team and ensure a smooth front office operation. You will supervise staff, manage check-ins/outs, and respond to guest inquiries with a professional, guest-first approach.

The role requires 2+ years in front desk or guest services, including supervisory experience, and proven PMS proficiency. Strong communication and organizational skills are essential for maintaining high service standards in

Qualifications

• 2+ years in front desk or guest services, with at least 1 year in a supervisory capacity.
• Proven experience with hotel reservation systems (PMS).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Friendly and professional demeanor with a passion for guest service.

Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel standards and procedures.
• Manage guest check-in and check-out processes efficiently and courteously.
• Handle guest inquiries, requests, and complaints, resolving issues promptly and professionally.
• Oversee room inventory, room assignments, and special guest requests.
• Prepare daily reports, including occupancy rates, revenue summaries, and guest feedback.
• Ensure the front desk area is clean, organized, and presentable at all times.

Skills

Front desk experience

Supervisory experience

PMS experience

Customer service

Organizational skills

Multitasking

Tools

PMS

Job description

About the Role

Our client is seeking an attentive and professional Front Desk Supervisor to lead their guest services team at their hotel in Richards Bay . This role is critical for ensuring a positive first impression and seamless experience for all guests. You will be responsible for supervising front desk staff, managing check-in/check-out procedures, handling guest inquiries and requests, and ensuring the efficient operation of the front office. The ideal candidate possesses excellent customer service skills, strong organizational abilities, and a commitment to upholding the hotel's reputation for quality and hospitality.

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel standards and procedures.
• Manage guest check-in and check-out processes efficiently and courteously.
• Handle guest inquiries, requests, and complaints, resolving issues promptly and professionally.
• Oversee room inventory, room assignments, and special guest requests.
• Prepare daily reports, including occupancy rates, revenue summaries, and guest feedback.
• Ensure the front desk area is clean, organized, and presentable at all times.

Requirements

• 2+ years of experience in a front desk or guest services role, with at least 1 year in a supervisory capacity.
• Proven experience with hotel reservation systems (PMS).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A friendly and professional demeanor with a passion for guest service.

Benefits

• Competitive hourly wage and potential for performance-based incentives.
• Health benefits and paid time off.
• Opportunities for advancement within the hotel management structure.
• A positive and team-oriented work environment.
• Employee discounts on hotel stays and services.