Front Desk Supervisor

Placements24; Mtubatuba Local Municipality; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Staff accommodation (if available)

Professional development

Job summary

Placements24 in Richards Bay is seeking an experienced Front Desk Supervisor to lead front desk operations and ensure a welcoming, efficient guest experience from arrival to checkout. You will train and manage staff, oversee daily activities, handle guest inquiries and billing, and coordinate with housekeeping and maintenance to maintain high service standards.

The role requires strong leadership, excellent communication, and a calm demeanor under pressure, with proficiency in hotel management

Qualifications

• Experience as Front Desk Supervisor or similar in hospitality.
• Strong knowledge of front desk operations and guest service protocols.
• Excellent leadership and interpersonal skills.

Responsibilities

• Supervise, train, and mentor front desk staff to ensure exceptional service and adherence to standards.
• Manage daily front desk operations: check-ins/outs, guest inquiries, and room assignments.
• Handle guest requests and complaints professionally, escalate when needed.
• Ensure accurate billing, cash handling, and reporting procedures.
• Maintain a welcoming lobby and coordinate with housekeeping/maintenance for guest comfort.
• Enforce policies and procedures related to front desk operations and guest service.

Skills

Front desk operations

Leadership

Reservation systems

Communication

Cash handling

Hospitality software

Tools

Hotel management software

Job description

About the Role

Our client is seeking an experienced and charismatic Front Desk Supervisor to lead their front desk operations in Richards Bay. You will be responsible for ensuring a welcoming and efficient experience for all guests from the moment they arrive. This role requires strong leadership skills, a keen eye for detail, and a commitment to upholding the highest standards of customer service in the hospitality industry. You will train and manage front desk staff, oversee daily operations, and act as a key point of contact for guest inquiries and issues, contributing to the overall reputation and success of the establishment.

Key Responsibilities

• Supervise, train, and mentor front desk staff to ensure exceptional service delivery and adherence to company standards.
• Manage daily front desk operations, including check-ins, check-outs, guest inquiries, and room assignments.
• Handle guest requests, complaints, and concerns promptly and professionally, escalating when necessary.
• Ensure accurate billing, cash handling, and reporting procedures are followed diligently.
• Maintain a welcoming and organized lobby area, coordinating with housekeeping and maintenance for guest comfort.
• Implement and enforce policies and procedures related to front desk operations and guest service.

Requirements

• Proven experience as a Front Desk Supervisor or similar role in the hospitality sector.
• Strong knowledge of front desk operations, including reservation systems and guest service protocols.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and effective in high-pressure situations.
• Proficiency in hotel management software and standard office applications.
• A passion for delivering outstanding guest experiences and maintaining high service standards.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Health insurance and other standard employee benefits.
• Opportunities for professional development and career growth within the hospitality industry.
• Staff accommodation may be available.
• A dynamic and supportive team environment committed to excellence.