Front Desk Agent

Placements24; Randburg; On-site; ZAR 83,000 - 165,000; Part time

Benefits offered by this job

Competitive hourly wage

Service charge distribution

Staff discounts on hotel services

Job summary

Placements24 in Randburg is seeking a friendly Front Desk Agent to be the first point of contact for guests. Your role includes welcoming guests, managing check-ins and check-outs, and providing information about hotel services and local attractions.

You will handle reservations, assist with inquiries, and ensure guest satisfaction throughout their stay. A professional appearance and excellent communication skills are essential for providing a positive guest experience in a fast-paced

Qualifications

• Experience as Front Desk Agent or in a similar hospitality role.
• Proficiency with hotel management software (PMS).
• Strong communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• Professional appearance and helpful attitude.

Responsibilities

• Greet guests and assist with check-in and check-out procedures efficiently.
• Manage reservations, room assignments, and billing accurately.
• Respond to guest inquiries and requests promptly and professionally, providing information about services and amenities.
• Handle guest complaints with empathy and efficiency, seeking resolutions.
• Maintain the cleanliness and organization of the front desk area.

Skills

Customer service

Communication skills

Active listening

Multitasking

Calm under pressure

Tools

Hotel PMS

Job description

About the Role

Our client is seeking a friendly and professional Front Desk Agent to be the first point of contact for guests at their establishment in Randburg . This role is crucial for creating a positive and welcoming atmosphere, handling check-ins and check-outs efficiently, and assisting guests with inquiries and requests. You will be responsible for managing reservations, providing information about hotel services and local attractions, and ensuring guest satisfaction throughout their stay. Excellent customer service skills and a polished demeanor are essential for this position.

Key Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures efficiently.
• Manage reservations, room assignments, and billing accurately.
• Respond to guest inquiries and requests promptly and professionally, providing information about services and amenities.
• Handle guest complaints with empathy and efficiency, seeking resolutions.
• Maintain the cleanliness and organization of the front desk area.

Requirements

• Previous experience as a Front Desk Agent or in a similar customer service role within the hospitality sector.
• Proficiency in using hotel management software (PMS).
• Excellent communication, interpersonal, and active listening skills.
• Ability to multitask and remain calm under pressure.
• A professional appearance and a positive, helpful attitude.

Benefits

• Competitive hourly wage and potential for service charge distribution.
• Opportunity to work in a vibrant hospitality environment.
• Staff discounts on hotel services and amenities.
• Training and development opportunities.
• Friendly and supportive team atmosphere.