Front Desk Agent

Placements24; Benoni; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Health insurance options

Provident fund

On-the-job training

Staff discounts

Friendly team environment

Job summary

Placements24 in Benoni is seeking a friendly Front Desk Agent to warmly greet guests, manage check-ins and check-outs, handle inquiries, and ensure a smooth arrival experience.

You will coordinate reservations and room assignments, work with housekeeping and maintenance, process payments, and maintain accurate records, contributing to a memorable stay in a fast-paced Gauteng hotel.

Qualifications

• Previous Front Desk experience or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Proficiency with hotel reservation systems and MS Office.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Manage check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries, requests, and concerns promptly and courteously.
• Manage reservations, room assignments, and special guest requests.
• Process payments and maintain accurate cash drawer records.
• Liaise with housekeeping and maintenance to ensure guest satisfaction.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

Education

High school diploma or equivalent

Hospitality certification (plus)

Tools

Hotel reservation systems

MS Office

Job description

About the Role

Our client is seeking a friendly, efficient, and professional Front Desk Agent to be the welcoming face of their establishment in Benoni . This role is vital in creating a positive first impression and ensuring a smooth and pleasant experience for all guests. You will manage check-ins and check-outs, handle guest inquiries, manage reservations, and assist with various administrative tasks, embodying the company's commitment to excellent customer service in the bustling Gauteng province.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Manage check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries, requests, and concerns promptly and courteously.
• Manage reservations, room assignments, and special guest requests.
• Process payments and maintain accurate cash drawer records.
• Liaise with housekeeping and maintenance departments to ensure guest satisfaction.

Requirements

• Previous experience as a Front Desk Agent or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Proficiency in hotel reservation systems and MS Office.
• A positive attitude and a strong commitment to customer satisfaction.
• Ability to multitask and work effectively in a fast-paced environment.
• High school diploma or equivalent; additional certification in Hospitality is a plus.

Benefits

• Competitive hourly wage with potential for tips.
• Health insurance options and a provident fund.
• On-the-job training and opportunities for advancement.
• Staff discounts on hotel services.
• A friendly and supportive team environment in Benoni .