Front Desk Agent

Placements24; Upington; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Tips & service charges

Employee discounts on stays

Training & development

Supportive work environment

Job summary

Placements24 in Upington is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will handle check-ins and check-outs, answer inquiries, and help ensure a smooth, welcoming stay for every guest.

Ideal candidates are customer-service oriented with strong communication and organizational skills. The role offers a competitive hourly wage, potential tips, employee discounts, training, and a supportive, friendly work environment.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with computer systems, including reservation software.
• Positive attitude and a strong commitment to guest satisfaction.

Responsibilities

• Greet guests warmly upon arrival and efficiently manage check-in and check-out processes.
• Answer telephone calls, assist guests with inquiries, and direct calls as necessary.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest requests and resolve minor issues promptly and professionally.
• Process payments, post charges, and balance cash and credit card transactions.
• Maintain the cleanliness and organization of the front desk and lobby area.

Skills

Customer service

Hospitality

Communication

Organizational skills

Multitasking

Reservations software

Tools

Reservation software

Job description

About the Role

Our client, a well-established hotel in Upington , is seeking a friendly and efficient Front Desk Agent to be the first point of contact for guests. This role is crucial in providing a warm welcome, managing check-ins and check-outs, and assisting guests with inquiries to ensure a positive and comfortable stay. You will be responsible for providing exceptional customer service, handling administrative tasks, and maintaining the overall appearance and organization of the front desk area. The ideal candidate is personable, organized, and dedicated to guest satisfaction.

Key Responsibilities

• Greet guests warmly upon arrival and efficiently manage check-in and check-out processes.
• Answer telephone calls, assist guests with inquiries, and direct calls as necessary.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest requests and resolve minor issues promptly and professionally.
• Process payments, post charges, and balance cash and credit card transactions.
• Maintain the cleanliness and organization of the front desk and lobby area.

Requirements

• Previous experience in customer service or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficiency with computer systems, including reservation software.
• A positive attitude and a strong commitment to guest satisfaction.

Benefits

• Competitive hourly wage.
• Opportunities for tips and service charges.
• Employee discounts on accommodation and dining.
• Training and development opportunities.
• A supportive and friendly work environment.