Helpdesk Technician

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid leave and sick days

Training and development opportunities

Competitive salary

Job summary

Placements24 in Mahikeng seeks a dedicated Helpdesk Technician to provide frontline IT support for internal users. You will diagnose and resolve hardware, software, and networking issues, ensuring minimal downtime and productive workflows.

The role requires strong communication, customer service, and problem-solving skills, with a high school diploma and IT certifications a plus. The position offers full-time employment with competitive benefits.

Qualifications

• Experience as a Helpdesk Technician or similar role.
• Strong knowledge of hardware, software and networking.
• Familiarity with operating systems and standard office apps.
• Excellent problem-solving and troubleshooting abilities.
• Good communication and interpersonal skills.
• High school diploma; IT certifications are a plus.

Responsibilities

• Provide technical assistance for computer systems, software and hardware.
• Respond to queries, run diagnostics, and isolate problems.
• Install, modify, and repair hardware and software.
• Guide users through problem-solving steps.
• Escalate urgent issues to the appropriate team.
• Maintain records of hardware inventory and service requests.

Skills

Helpdesk experience

Hardware knowledge

Software knowledge

Networking protocols

Operating systems familiarity

Office applications

Customer service

Communication skills

Troubleshooting

Education

High school diploma

IT certifications

Job description

About the Role

Our client is seeking a dedicated and technically proficient Helpdesk Technician for their office in Mahikeng . This role is central to providing essential IT support to our internal users, ensuring that all technical issues are resolved promptly and efficiently. You will be the first line of defense against IT problems, maintaining system uptime and user productivity. This position requires strong technical knowledge, excellent customer service skills, and the ability to work effectively within a collaborative team environment, contributing to a robust and reliable IT infrastructure.

Key Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to queries, run diagnostic programs, and isolate problems.
• Install, modify, and repair computer hardware and software.
• Walk users through problem-solving processes.
• Identify and escalation situations requiring urgent attention to the appropriate team member.
• Maintain records of hardware inventory and service requests.

Requirements

• Proven experience as a Helpdesk Technician or in a similar role.
• Strong knowledge of computer hardware, software, and networking protocols.
• Familiarity with relevant operating systems and standard office applications.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal skills for effective user support.
• High school diploma required; IT certifications are a significant plus.

Benefits

• Competitive annual salary based on experience and qualifications.
• Full-time employment in a stable organizational setting.
• Comprehensive medical and dental insurance coverage.
• Paid annual leave and sick days.
• Opportunities for ongoing training and skill enhancement in IT support.