IT Helpdesk Technician

Placements24; Randburg; Hybrid; ZAR 160,000 - 260,000; Full time

Benefits offered by this job

Flexible hybrid working model

Health, dental, and vision insurance

Training and development opportunities

Job summary

Placements24 is seeking a reliable IT Helpdesk Technician to join our Randburg-based team in a hybrid role. You will provide first- and second-level support, troubleshoot hardware, software and network issues, and ensure smooth IT operations across the organization.

You will manage user accounts, perform system updates and patch management, document solutions, and contribute to user guides. The role offers opportunities for training and career growth within a collaborative IT department.

Qualifications

• Experience as an IT helpdesk technician or similar role.
• Strong proficiency with Windows OS and MS Office.
• Excellent communication and ability to interact with users at all technical levels.

Responsibilities

• Provide timely technical support to end-users via phone, email, or ticketing system.
• Install, configure, and maintain hardware, software, and network components.
• Diagnose hardware, software, and network issues and resolve them.
• Manage user accounts, permissions, and access rights.
• Assist with system updates, upgrades, and patch management.
• Document IT procedures, solutions, and create user guides.

Skills

Windows OS

MS Office

Hardware troubleshooting

Network diagnostics

Communication skills

Education

CompTIA A+ or Network+ certification

Tools

Ticketing system

Job description

About the Role

Our client seeks a reliable and technically proficient IT Helpdesk Technician to join their team in Randburg . This hybrid role is essential for providing critical first- and second-level technical support to employees, ensuring smooth operation of IT systems and infrastructure. You will be instrumental in troubleshooting hardware, software, and network issues, maintaining productivity across the organization. This position offers a dynamic hybrid work environment, combining the benefits of in-office collaboration and remote flexibility within the bustling Gauteng region.

Key Responsibilities

• Provide timely and effective technical support to end-users via multiple channels (phone, email, ticketing system).
• Install, configure, and maintain hardware, software, and network components.
• Diagnose and resolve technical issues, including hardware failures, software malfunctions, and network connectivity problems.
• Manage user accounts, permissions, and access rights.
• Assist with system updates, upgrades, and patch management.
• Document IT procedures, solutions, and create user guides.

Requirements

• Previous experience as an IT helpdesk technician or similar role.
• Strong understanding of Windows operating systems, Microsoft Office Suite, and common business applications.
• Proficiency with hardware troubleshooting and basic network diagnostics.
• Excellent communication skills and the ability to interact professionally with users of all technical levels, suited for a hybrid setup.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+) are a significant advantage.

Benefits

• Competitive salary with regular performance reviews.
• Flexible hybrid working model.
• Comprehensive health, dental, and vision insurance.
• Opportunities for ongoing training and professional development in IT.
• A collaborative and supportive IT department in Randburg .