Helpdesk Technician

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work

Health benefits

Training & certifications

Overtime eligibility

Collaborative IT team

Job summary

Placements24 is seeking a skilled Helpdesk Technician to join the IT department, working remotely with a focus on Randburg operations. You will handle end-user issues, diagnose hardware and software problems, and ensure IT systems run smoothly.

As the first point of contact, you will document solutions, use ticketing systems, and escalate complex problems to senior staff. A customer-focused communicator with strong technical knowledge is ideal for a flexible, remote environment.

Qualifications

• Proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software.
• Experience with remote support tools and IT ticketing systems.
• Excellent problem-solving and customer service skills.
• Ability to explain technical issues clearly to non-technical users.

Responsibilities

• Respond to and resolve technical support requests via phone, email, or tickets.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computers and peripherals.
• Document issues and solutions in the knowledge base.
• Escalate unresolved issues to senior IT staff or vendors when needed.

Skills

Helpdesk experience

Remote support

Windows/macOS

IT ticketing systems

Customer service

Tools

Remote support tools

Remote desktop

Knowledge base

Job description

About the Role

Our client is seeking a skilled Helpdesk Technician to join their IT department, working remotely with a focus on supporting their operations in the Randburg area. This role is critical for providing essential technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth functioning of IT systems. You will be the first point of contact for technical problems, diagnosing and resolving issues efficiently to minimize downtime and maintain productivity. This position offers an excellent opportunity for a self-motivated IT professional to contribute their expertise in a flexible, remote environment, supporting a diverse user base across the organization.

Key Responsibilities

• Respond to and resolve technical support requests from end-users via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues, providing timely solutions.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Document all support activities, solutions, and system configurations in the knowledge base.
• Escalate unresolved issues to senior IT staff or external vendors when necessary.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Experience with remote support tools and IT ticketing systems.
• Excellent problem-solving skills and attention to detail.
• Good communication and customer service skills, able to explain technical concepts clearly.

Benefits

• Competitive salary and potential for overtime pay.
• Fully remote work arrangement.
• Comprehensive health and wellness benefits.
• Access to ongoing training and certifications.
• A collaborative and supportive IT team environment.