Helpdesk Support Analyst - Durban

Placements24; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a technically adept Helpdesk Support Analyst to join their IT support team in Durban. You will deliver first-line technical assistance to internal staff, resolving hardware, software, and network issues to keep daily operations running smoothly.

You will work closely with senior IT personnel to troubleshoot complex problems and implement effective solutions, while maintaining excellent internal customer service within a collaborative office environment in Durban.

Qualifications

• Experience as a Helpdesk Technician or similar role.
• Strong knowledge of Windows, macOS, hardware, software, and basic networking.
• Experience with IT support ticketing systems; CompTIA A+ or similar certification desirable.

Responsibilities

• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
• Respond to requests for technical assistance in person, via phone, and electronically.
• Diagnose and resolve hardware and software issues, escalating when necessary.
• Install, configure, and troubleshoot operating systems, applications, and network printers.
• Maintain inventory of IT equipment and assets.
• Document all resolved incidents and service requests in the IT helpdesk system.

Skills

IT support

Hardware knowledge

Networking basics

Ticketing systems

Troubleshooting

Customer service

Tools

IT ticketing software

Job description

About the Role

Our client is looking for a technically adept Helpdesk Support Analyst to join their dedicated IT support team based in Durban. You will be responsible for providing first-line technical support to internal staff, resolving hardware, software, and network issues efficiently. This role is critical for ensuring smooth daily operations and maintaining employee productivity. You will work closely with senior IT personnel to troubleshoot complex problems and implement effective solutions. The ideal candidate is a proactive problem-solver with excellent diagnostic skills and a commitment to providing outstanding internal customer service within a collaborative office environment in Durban.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to requests for technical assistance in person, via phone, and electronically.
• Diagnose and resolve technical hardware and software issues, escalating when necessary.
• Install, configure, and troubleshoot operating systems, applications, and network printers.
• Maintain inventory of IT equipment and assets.
• Document all resolved incidents and service requests in the IT helpdesk system.

Requirements

• Proven experience as a Helpdesk Technician or similar role.
• Strong knowledge of computer hardware, software, operating systems (Windows, macOS), and basic networking.
• Experience with IT support ticketing systems.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills, with the ability to explain technical concepts clearly.
• CompTIA A+ or similar certification is highly desirable.

Benefits

• Competitive annual salary.
• Comprehensive health insurance coverage.
• Opportunities for IT training and certifications.
• A stable and supportive work environment.
• Located conveniently in Durban.