Helpdesk Support Agent

Placements24; Gauteng; Hybrid; ZAR 150,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Hybrid work model offering flexibility

Access to ongoing IT training and专业的职业

Job summary

Placements24 in Gauteng is seeking a proactive Helpdesk Support Agent to join our technical support team in Tembisa. You will deliver first-level IT assistance to staff and clients, diagnosing and resolving a wide range of issues in a fast-paced environment.

This hybrid role blends on-site collaboration with remote flexibility, and offers ongoing IT training, competitive pay, and retirement benefits.

Qualifications

• High school diploma or equivalent; CompTIA A+ certification is highly desirable.
• Proven experience as a Helpdesk Technician or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network troubleshooting and basic IT security principles.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Respond to IT support requests via ticketing system, phone, and email in a timely manner.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Guide users through step-by-step solutions to resolve technical issues effectively.
• Escalate unresolved issues to senior technicians or relevant IT teams with detailed problem descriptions.
• Maintain accurate records of support requests, resolutions, and user feedback in the IT support system.

Skills

Troubleshooting

Communication

Problem-solving

IT support

Education

High school diploma or equivalent

CompTIA A+ certification

Tools

Ticketing system

Job description

About the Role

Our client is looking for a proactive and skilled Helpdesk Support Agent to join their technical support team based in Tembisa . In this role, you will provide first-level technical support to internal staff and external clients, diagnosing and resolving a wide range of IT issues. You will play a crucial part in maintaining efficient operations by ensuring timely and effective resolution of technical challenges. This hybrid position offers a blend of on-site collaboration and remote flexibility, ideal for someone who thrives in a supportive team and enjoys troubleshooting complex technical problems within a fast-paced business environment.

Key Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Respond to IT support requests via ticketing system, phone, and email in a timely manner.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Guide users through step-by-step solutions to resolve technical issues effectively.
• Escalate unresolved issues to senior technicians or relevant IT teams with detailed problem descriptions.
• Maintain accurate records of support requests, resolutions, and user feedback in the IT support system.

Requirements

• High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+) are highly desirable.
• Proven experience as a Helpdesk Technician or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network troubleshooting and basic IT security principles.
• Excellent communication, interpersonal, and problem-solving skills.

Benefits

• Competitive salary package.
• Hybrid work model offering flexibility.
• Access to ongoing IT training and professional development.
• Comprehensive medical and retirement benefits.
• Collaborative IT team environment in Tembisa .