Helpdesk Analyst

Placements24; Vereeniging; Hybrid; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive health insurance

Job summary

Placements24 is seeking a dedicated Helpdesk Analyst to join their IT support team in Vereeniging. You will provide first-line technical support, diagnose hardware, software and network issues, and ensure smooth IT operations for employees.

The role offers hybrid work arrangements, opportunities for IT certifications, and a collaborative IT department environment in Gauteng.

Qualifications

• Proven experience as Helpdesk Analyst or similar IT support role.
• Experience with Windows and macOS and common software applications.
• Familiarity with network protocols and troubleshooting.
• Experience with IT ticketing systems.

Responsibilities

• Respond to and resolve IT support requests logged via the helpdesk system.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware and software systems.
• Assist users with password resets, account management, and access issues.
• Document all support activities, solutions, and user feedback accurately.
• Provide remote and on-site technical support as needed.

Skills

Helpdesk experience

Windows

macOS

Networking basics

Communication skills

Problem-solving

Tools

Ticketing system software

Job description

About the Role

Our client is looking for a dedicated Helpdesk Analyst to join their IT support team in Vereeniging . This role is crucial for providing first-line technical support and assistance to employees, ensuring smooth IT operations across the organization. You will be responsible for troubleshooting hardware, software, and network issues, maintaining service desk standards, and contributing to a positive user experience. This is an excellent opportunity to advance your IT career within the bustling Gauteng region.

Key Responsibilities

• Respond to and resolve IT support requests logged via the helpdesk system.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware and software systems.
• Assist users with password resets, account management, and access issues.
• Document all support activities, solutions, and user feedback accurately.
• Provide remote and on-site technical support as needed.

Requirements

• Proven experience as a Helpdesk Analyst or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network protocols and troubleshooting techniques.
• Excellent problem-solving and communication skills.
• Experience with IT ticketing systems is required.
• Ability to work effectively in a hybrid setup, supporting the Vereeniging office.

Benefits

• Competitive monthly salary.
• Hybrid work model providing flexibility.
• Comprehensive health insurance.
• Opportunities for IT certifications and professional development.
• A collaborative and supportive IT department environment.