Helpdesk Support Analyst

Placements24; Vereeniging; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive annual salary package

Comprehensive medical aid and pension/

Job summary

Placements24 in Vereeniging is seeking a detail-oriented Helpdesk Support Analyst to join our IT team. You will provide frontline technical assistance, diagnose issues, and ensure reliable operation of IT systems for staff.

Responsibilities include hardware/software troubleshooting, user account management, documentation, and contributing to asset control. The ideal candidate has hardware/network knowledge, certifications, and strong communication skills.

Qualifications

• Proven experience in a Helpdesk or similar IT support role.
• Strong understanding of computer hardware, software, OS, and networking.
• Excellent problem-solving and analytical abilities.
• Clear communication and interpersonal skills, able to explain technical issues to non-technical users.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

• Provide first and second-level technical support to internal users.
• Diagnose and resolve hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights within the IT infrastructure.
• Document support activities, resolutions, and create user guides for common issues.
• Assist with IT asset management and inventory control.

Skills

Helpdesk experience

IT support

Communication skills

Problem-solving

Networking basics

Remote support tools

Ticketing systems

Documentation

Tools

Ticketing systems

Remote support tools

Job description

About the Role

Our client is searching for a detail-oriented and resourceful Helpdesk Support Analyst to join their IT department in Vereeniging . This role is essential for providing frontline technical support to employees, ensuring the smooth operation of IT systems and services. You will be responsible for diagnosing and resolving a wide range of IT issues, from software glitches to hardware malfunctions, and providing a high level of user support. This is an excellent opportunity for a technically proficient individual who enjoys problem-solving and contributing to a productive work environment.

Key Responsibilities

• Provide timely and effective first and second-level technical support to internal users.
• Diagnose and resolve hardware, software, and network-related issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights within the company's IT infrastructure.
• Document support activities, resolutions, and create user guides for common issues.
• Assist with IT asset management and inventory control.

Requirements

• Proven experience as a Helpdesk Support Analyst or similar IT support role.
• Strong understanding of computer hardware, software, operating systems, and networking principles.
• Proficiency with IT support ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with the ability to explain technical issues clearly.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Benefits

• Competitive annual salary package.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional training and certifications.
• A stable and supportive IT environment in Vereeniging .
• Access to the latest technology and tools for IT support.