Helpdesk Analyst

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work arrangement

Professional development opportunities

Certifications

Supportive team environment

Home-office flexibility and setup

Job summary

Placements24 is seeking a diligent Helpdesk Analyst to join a remote-friendly team supporting operations in Pretoria. You will be the first point of contact, logging requests, diagnosing issues, and guiding users through solutions with a focus on speed and courtesy.

The role emphasizes strong communication, basic networking, and the ability to work independently in a remote setup. You will document procedures, assist with account management, and escalate complex problems while contributing to a

Qualifications

• 1-2 years of experience in a helpdesk or technical support role.
• Familiarity with Windows and macOS operating systems and common business applications.
• Basic understanding of network concepts and troubleshooting.
• Excellent communication and customer service skills, especially in a remote setting.

Responsibilities

• Log, prioritize, and resolve incoming user support requests and incidents.
• Provide remote technical assistance for hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Assist with user account management and access control.
• Develop and maintain helpdesk documentation and user guides.
• Escalate unresolved issues to senior IT staff or relevant teams.

Skills

Customer service

Remote support

Technical troubleshooting

Communication

Tools

Windows

macOS

Remote desktop tools

Job description

About the Role

Our client is actively recruiting a diligent Helpdesk Analyst to be a crucial part of their support infrastructure in Pretoria . This role focuses on providing first-level technical support, resolving user issues efficiently, and ensuring a smooth technological experience for all employees. You will be the first point of contact for IT-related problems, requiring a blend of technical aptitude and excellent customer service skills. This position offers the advantage of a remote setup, allowing you to work from anywhere while supporting the operations in Gauteng .

Key Responsibilities

• Log, prioritize, and resolve incoming user support requests and incidents.


• Provide remote technical assistance for hardware, software, and network issues.


• Install, configure, and maintain computer hardware and software.


• Assist with user account management and access control.


• Develop and maintain helpdesk documentation and user guides.


• Escalate unresolved issues to senior IT staff or relevant teams.

Requirements

• 1-2 years of experience in a helpdesk or technical support role.


• Familiarity with Windows and macOS operating systems and common business applications.


• Basic understanding of network concepts and troubleshooting.


• Excellent communication and customer service skills, especially in a remote setting.


• Ability to work independently and manage time effectively in a remote environment.

Benefits

• Competitive salary and benefits package.


• Fully remote work arrangement, offering great flexibility.


• Professional development opportunities and certifications.


• Supportive team environment focused on collaboration.


• Contribute to the efficiency of operations from the convenience of your home office, supporting teams in Pretoria .