Technical Support Specialist - Pretoria

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Medical insurance

Retirement savings plan

IT certifications training

Team collaboration

Job summary

Placements24 is seeking a knowledgeable Technical Support Specialist for our Pretoria office in a hybrid role. You will provide first-line technical assistance and support to computer users, resolving hardware and software issues to maintain system uptime and ensure productive use of technology resources.

Applicants should have strong IT knowledge, problem-solving skills, and the ability to explain technical information clearly to non-technical users.

Qualifications

• Proven experience as a Technical Support Specialist or similar IT support role.
• Strong knowledge of computer hardware, Windows and macOS operating systems.
• Experience with network troubleshooting and basic network administration.

Responsibilities

• Respond to technical support requests via ticketing system, email, and phone.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve hardware and software problems, escalating complex issues as needed.
• Provide end-user support for various applications and operating systems.
• Document troubleshooting steps and solutions for future reference and knowledge base creation.

Skills

Technical support

Hardware knowledge

Windows

macOS

Networking

Customer service

Job description

About the Role

Our client is seeking a knowledgeable and proactive Technical Support Specialist for their Pretoria office. In this hybrid role, you will provide first-line technical assistance and support to computer users, resolving technical hardware and software issues. You will be instrumental in maintaining system uptime and ensuring employees can effectively use their technology resources. This position requires a strong understanding of IT systems and excellent problem-solving skills, combined with the ability to communicate technical information clearly to non-technical users.

Key Responsibilities

• Respond to technical support requests via ticketing system, email, and phone.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve hardware and software problems, escalating complex issues as needed.
• Provide end-user support for various applications and operating systems.
• Document troubleshooting steps and solutions for future reference and knowledge base creation.

Requirements

• Proven experience as a Technical Support Specialist or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting and basic network administration.
• Excellent problem-solving and analytical skills.
• Good communication and customer service skills, suitable for a hybrid team environment.

Benefits

• Attractive salary commensurate with experience.
• Hybrid work model allowing for a balance of remote and office work in Pretoria .
• Comprehensive medical insurance and retirement savings plan.
• Opportunities for IT certifications and ongoing training.
• Collaborative IT department with a focus on continuous learning and innovation.