Remote Helpdesk Support

Placements24; LegKraal Gate; Hybrid; ZAR 96,000 - 165,000; Full time

Benefits offered by this job

Fully remote contract

Flexible hours

Online training and development

Job summary

Placements24 is seeking a skilled Remote Helpdesk Support specialist to diagnose, resolve, and document IT issues for users globally from a home office. The role emphasizes self-motivation, reliability, and proactive problem-solving in a fully remote setting.

You will handle diverse tech challenges across hardware, software, and networks, with a focus on clear communication and customer service excellence, while contributing to a collaborative remote team environment.

Qualifications

• Proven experience in a helpdesk or technical support role.
• Strong understanding of computer hardware, operating systems (Windows, Linux), and common software.
• Familiarity with network troubleshooting and basic security principles.
• Excellent communication and active listening skills.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and update software applications and operating systems.
• Manage user accounts, permissions, and access to company resources.
• Maintain accurate and detailed records of support requests and resolutions in the ticketing system.

Skills

Helpdesk experience

Troubleshooting

Remote work

Communication skills

Windows

Linux

Tools

Ticketing system

Remote access tools

Job description

About the Role

Our client is looking for a skilled and reliable Remote Helpdesk Support professional to provide technical assistance to users across various locations. This is a fully remote role, ideal for an individual who is self-motivated and proficient in troubleshooting a wide range of IT issues. You will be responsible for diagnosing, resolving, and documenting technical problems, ensuring that users can operate efficiently and without interruption, all from the convenience of your home office, potentially based near Mahikeng but working globally.

Key Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and update software applications and operating systems.
• Manage user accounts, permissions, and access to company resources.
• Maintain accurate and detailed records of support requests and their resolutions in the ticketing system.

Requirements

• Proven experience in a helpdesk or technical support role.
• Strong understanding of computer hardware, operating systems (Windows, Linux), and common software.
• Familiarity with network troubleshooting and basic security principles.
• Excellent communication and active listening skills.
• Ability to work independently and manage time effectively in a remote setting .

Benefits

• Competitive hourly rate equivalent to an annual salary.
• Fully remote contract position with flexible working hours.
• Opportunities to work with a diverse range of technologies.
• Access to online training and professional development resources.
• A collaborative remote team environment with regular virtual check-ins.