Helpdesk Technician - Ensure Uptime & User Support

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid leave and sick days

Training and development opportunities

Competitive salary

Job summary

Placements24 in Mahikeng seeks a dedicated Helpdesk Technician to provide frontline IT support for internal users. You will diagnose and resolve hardware, software, and networking issues, ensuring minimal downtime and productive workflows.

The role requires strong communication, customer service, and problem-solving skills, with a high school diploma and IT certifications a plus. The position offers full-time employment with competitive benefits.

Qualifications

• Experience as a Helpdesk Technician or similar role.
• Strong knowledge of hardware, software and networking.
• Familiarity with operating systems and standard office apps.
• Excellent problem-solving and troubleshooting abilities.
• Good communication and interpersonal skills.
• High school diploma; IT certifications are a plus.

Responsibilities

• Provide technical assistance for computer systems, software and hardware.
• Respond to queries, run diagnostics, and isolate problems.
• Install, modify, and repair hardware and software.
• Guide users through problem-solving steps.
• Escalate urgent issues to the appropriate team.
• Maintain records of hardware inventory and service requests.

Skills

Helpdesk experience

Hardware knowledge

Software knowledge

Networking protocols

Operating systems familiarity

Office applications

Customer service

Communication skills

Troubleshooting

Education

High school diploma

IT certifications

Job description

Placements24 in Mahikeng seeks a dedicated Helpdesk Technician to provide frontline IT support for internal users. You will diagnose and resolve hardware, software, and networking issues, ensuring minimal downtime and productive workflows.

The role requires strong communication, customer service, and problem-solving skills, with a high school diploma and IT certifications a plus. The position offers full-time employment with competitive benefits.