Help Desk Technician

Placements24; Durban; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

Training and certifications

Supportive IT team in Durban

Job summary

Placements24 in Durban seeks a skilled Help Desk Technician to be the first line of IT support for staff, resolving hardware, software, and network issues. The role emphasizes timely problem solving and delivering a smooth technological experience in a vibrant KwaZulu-Natal environment.

You will handle tickets, perform basic hardware/software maintenance, and provide end-user guidance, with escalation to senior staff when needed, all within a hybrid Durban setup.

Qualifications

• Experience in IT support or help desk roles.
• Proficiency with Windows operating systems.
• Basic knowledge of TCP/IP, DNS, DHCP.
• Strong troubleshooting and communication skills.
• Ability to multitask in a busy Durban environment.

Responsibilities

• Respond to and resolve user-reported issues via phone, email, and ticketing system.
• Install, configure, and maintain hardware, software, and peripherals.
• Diagnose and troubleshoot network connectivity and software problems.
• Provide basic end-user training on IT systems.
• Escalate complex issues to senior IT staff when necessary.
• Maintain accurate records of requests and resolutions in the ticketing system.

Skills

Windows OS

Customer service

Troubleshooting

Multi-tasking

Networking basics

Tools

Ticketing system

Job description

About the Role

Our client is seeking a skilled and dependable Help Desk Technician to join their IT support team in Durban. In this role, you will be the first line of support for employees experiencing technical difficulties with hardware, software, and network issues. Your primary focus will be to provide timely and effective resolutions, ensuring minimal disruption to business operations. This is a great opportunity for an IT enthusiast who enjoys problem-solving and contributing to a smooth technological experience for all staff within the vibrant coastal city of KwaZulu-Natal.

Key Responsibilities

• Respond to and resolve user-reported technical issues via phone, email, and ticketing system.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Diagnose and troubleshoot network connectivity and common software problems.
• Provide basic training and guidance to end-users on IT systems and procedures.
• Escalate complex issues to senior IT staff when necessary.
• Maintain accurate records of support requests and resolutions in the ticketing system.

Requirements

• Previous experience in an IT support or help desk role.
• Proficiency with Windows operating systems and common office productivity software.
• Basic knowledge of network infrastructure (TCP/IP, DNS, DHCP).
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks and prioritize effectively in a busy Durban environment.

Benefits

• Competitive annual salary.
• A hybrid work arrangement combining office and remote flexibility.
• Access to company-provided training and certifications.
• Comprehensive benefits package, including health insurance.
• Be part of a supportive IT team in the beautiful city of Durban.