Helpdesk Technician

Placements24; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Full medical and dental coverage

Pension fund contribution

IT certifications and training

Job summary

Placements24 in Centurion is seeking a dedicated Helpdesk Technician to join the IT support team. You will provide frontline desktop, software, and network support to internal staff, ensuring quick resolution of issues and minimal disruption to business operations.

The role is on-site in Centurion, requiring strong knowledge of Windows environments, effective communication, and a collaborative, team‑oriented approach to IT service delivery. A proactive problem solver is preferred.

Qualifications

• Experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of Windows operating systems and common office applications.
• Experience with network troubleshooting and hardware diagnostics.
• Excellent communication and customer service skills.
• Ability to work effectively in an on-site, team-oriented environment.

Responsibilities

• Provide technical support for hardware, software, and network issues for all employees.
• Install, configure, and maintain computer systems and related software.
• Respond to and resolve IT support tickets in a timely and efficient manner.
• Perform regular system maintenance and updates to prevent issues.
• Assist with user account management and access control.

Skills

Windows OS

Network troubleshooting

Customer service

On-site teamwork

Job description

About the Role

Our client is seeking a skilled Helpdesk Technician to join their IT support team based in Centurion . You will be responsible for providing essential technical support to internal staff, ensuring smooth operation of IT systems and resolving hardware and software issues. This on-site role requires a proactive approach to problem-solving and a commitment to maintaining high levels of technical support. You will work closely with other IT professionals to manage and maintain the company's technology infrastructure, ensuring minimal disruption to business operations.

Key Responsibilities

• Provide technical support for hardware, software, and network issues for all employees.
• Install, configure, and maintain computer systems and related software.
• Respond to and resolve IT support tickets in a timely and efficient manner.
• Perform regular system maintenance and updates to prevent issues.
• Assist with user account management and access control.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows operating systems and common office applications.
• Experience with network troubleshooting and hardware diagnostics.
• Excellent communication and customer service skills .
• Ability to work effectively in an on-site , team-oriented environment.

Benefits

• Attractive annual salary commensurate with experience.
• Full medical and dental coverage.
• Opportunities for IT certifications and advanced training.
• Pension fund contribution.
• A stable and professional working environment in Centurion .