Helpdesk Technician

Placements24; Richards Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Medical aid and retirement fund

Learning opportunities and certs

Team collaboration in Richards Bay

Job summary

Placements24 in Richards Bay seeks a skilled Helpdesk Technician to be the first point of contact for users facing technical issues. You will diagnose, resolve and document hardware, software and network problems to keep operations running smoothly.

The role offers a hybrid work setup, competitive salary, medical aid and retirement fund contributions, and opportunities for ongoing learning and certifications within a collaborative team.

Qualifications

• Proven experience as a helpdesk technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software.
• Familiarity with network concepts and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and manage multiple priorities.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Create and manage user accounts and permissions.
• Document technical issues and resolutions in the helpdesk ticketing system.

Skills

Helpdesk experience

Hardware

Operating Systems

Networking basics

Communication skills

Job description

About the Role

Our client is seeking a skilled Helpdesk Technician to join their IT support team in Richards Bay . In this role, you will be the primary point of contact for users experiencing technical difficulties, providing timely and effective solutions. You will diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to business operations. This position requires strong technical acumen, excellent problem-solving abilities, and a customer-focused approach, contributing to the smooth functioning of the IT infrastructure within a dynamic workplace.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Create and manage user accounts and permissions.
• Document technical issues and resolutions in the helpdesk ticketing system.

Requirements

• Proven experience as a helpdesk technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network concepts and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and manage multiple priorities.

Benefits

• Competitive salary with annual reviews.
• Hybrid work arrangement for enhanced work-life balance.
• Comprehensive medical aid and retirement fund contributions.
• Continuous learning opportunities and technical certifications.
• A collaborative team environment in Richards Bay .