Helpdesk Support Officer

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

On-site work environment promoting 팀 협

Job summary

Placements24 in Benoni is seeking a diligent Helpdesk Support Officer to provide timely technical assistance to internal users, resolving hardware, software and network issues with a focus on service quality.

You will respond to tickets, install and configure systems, reset passwords, and document activity while maintaining an excellent customer-facing approach in a fast-paced Gauteng environment.

Qualifications

• Proven experience in a helpdesk or IT support role.
• Solid understanding of Windows operating systems and Microsoft Office Suite.
• Familiarity with basic network concepts and troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills for effective user interaction in Benoni.

Responsibilities

• Provide first-tier technical support for hardware, software, and network issues.
• Respond to helpdesk tickets, ensuring timely resolution or escalation.
• Install, configure, and maintain computer hardware and software.
• Assist users with password resets, account configurations, and general IT queries.
• Document support activities and update the IT knowledge base.

Skills

Windows OS

Microsoft Office

Customer service

Communication skills

Problem solving

Education

IT diploma or certificate

Job description

About the Role

Our client is seeking a diligent and technically proficient Helpdesk Support Officer to join their dedicated team based in Benoni . You will be instrumental in providing timely and effective technical assistance to internal users, ensuring minimal disruption to daily operations. This role requires a blend of technical skills and strong customer service abilities. If you thrive in a dynamic environment and are passionate about resolving IT challenges, this is an excellent opportunity to contribute to a respected organization in the Gauteng region.

Key Responsibilities

• Provide first-tier technical support for hardware, software, and network issues.
• Respond to helpdesk tickets, ensuring timely resolution or escalation.
• Install, configure, and maintain computer hardware and software.
• Assist users with password resets, account configurations, and general IT queries.
• Document support activities and update the IT knowledge base.

Requirements

• Proven experience in a helpdesk or IT support role.
• Solid understanding of Windows operating systems and Microsoft Office Suite.
• Familiarity with basic network concepts and troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills for effective user interaction in Benoni .

Benefits

• Competitive annual salary.
• On-site work environment promoting team collaboration.
• Comprehensive health and retirement benefits.
• Opportunities for IT training and certifications.
• A supportive and professional workplace culture.