Helpdesk Support Technician

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health insurance

Retirement fund

Training & certifications

Hybrid work

Job summary

Placements24 in Upington, Northern Cape seeks a proficient Helpdesk Support Technician to provide essential IT support and customer service for users in the region. This hybrid role combines office collaboration with remote flexibility to resolve technical issues promptly and efficiently.

You will handle hardware, software, and network problems, install and configure systems, and document solutions for the knowledge base.

Qualifications

• Matriculation certificate or equivalent; relevant IT certifications (e.g., CompTIA A+) are highly desirable.
• Proven experience as a helpdesk technician or in a similar IT support role.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Strong problem-solving and analytical abilities.
• Excellent customer service and communication skills.

Responsibilities

• Respond to and resolve IT support requests via phone, email, and helpdesk ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware and software.
• Provide training and technical assistance to users on IT systems and applications.
• Maintain accurate IT support documentation and knowledge base articles.

Skills

Customer service

Communication skills

Problem-solving

Analytical abilities

Teamwork

Education

Matriculation certificate

CompTIA A+ certification (desirable)

Tools

Windows

macOS

Helpdesk ticketing system

Job description

About the Role

Our client is looking for a proficient Helpdesk Support Technician to provide essential IT support and customer service to users in Upington, Northern Cape . This role is pivotal in ensuring that all technical issues are resolved promptly and efficiently, minimizing disruption to daily operations. You will be the first line of defense for technical problems, offering solutions and guidance. This hybrid role offers the chance to work collaboratively in the office while enjoying some remote flexibility, making it an attractive position for skilled IT professionals in the region.

Key Responsibilities

• Respond to and resolve IT support requests via phone, email, and helpdesk ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware and software.
• Provide training and technical assistance to users on IT systems and applications.
• Maintain accurate IT support documentation and knowledge base articles.

Requirements

• Matriculation certificate or equivalent; relevant IT certifications (e.g., CompTIA A+) are highly desirable.
• Proven experience as a helpdesk technician or in a similar IT support role.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Strong problem-solving and analytical abilities.
• Excellent customer service and communication skills.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and retirement fund.
• Opportunities for advanced IT training and certifications.
• Flexible hybrid work arrangement.
• A collaborative and technically focused work environment.