Helpdesk Technician

Placements24; Rustenburg; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

IT certifications

Stable work environment

Job summary

Placements24 in Rustenburg is seeking a Helpdesk Technician to provide essential technical support for day-to-day operations. You will troubleshoot hardware, software, and network issues, assist end-users, and help maintain systems and security in a fast-paced office environment.

The role emphasizes strong customer service, effective ticketing, and collaboration with IT teams to minimize downtime. A positive, proactive attitude is valued in a dynamic workplace.

Qualifications

• Minimum proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of Windows and macOS, with hardware and software troubleshooting.
• Good communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide first-level technical support to end-users resolving hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Log and track helpdesk tickets with timely resolution and proper documentation.
• Assist users with password resets, account management, and access permissions.
• Perform regular system maintenance and updates to ensure performance and security.

Skills

Helpdesk experience

Customer service

Hardware troubleshooting

Software troubleshooting

Windows/macOS OS

Tools

Windows OS

macOS

Network troubleshooting

Printers & scanners

Job description

About the Role

Our client is seeking a skilled and responsive Helpdesk Technician to provide essential technical support to their team in Rustenburg . This role is critical for ensuring smooth day-to-day operations by addressing user issues related to hardware, software, and network connectivity. You will be a key resource for troubleshooting and resolving technical problems, ensuring minimal disruption to productivity. This is a fantastic opportunity for an IT professional to make a tangible impact within a busy operational environment, working closely with end-users to provide reliable technical assistance.

Key Responsibilities

• Provide first-level technical support to end-users, resolving hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Log and track all helpdesk tickets, ensuring timely resolution and proper documentation.
• Assist users with password resets, account management, and access permissions.
• Perform regular system maintenance and updates to ensure optimal performance and security.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Experience with network troubleshooting and connectivity issues.
• Excellent customer service and communication skills for effective user interaction.
• Ability to manage multiple priorities and work efficiently in a fast-paced office setting.

Benefits

• Competitive salary and potential for overtime pay.
• Comprehensive medical aid and retirement fund.
• Opportunities for IT certifications and further training.
• A stable and supportive work environment.
• Modern office facilities in Rustenburg .