Helpdesk Support Technician - Bloemfontein

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement benefits

Professional development

Hybrid work arrangement

Bloemfontein office

Job summary

Placements24 is seeking a Helpdesk Support Technician in Bloemfontein, Free State, offering a hybrid work model. You will provide frontline technical assistance, troubleshoot hardware, software, and network issues, and guide users to resolutions.

The role requires 2+ years in a helpdesk, strong communication, and knowledge of Windows/macOS. Experience with Jira Service Desk and ServiceNow is preferred, with compensation including health and retirement benefits and opportunities for growth.

Qualifications

• Minimum of 2 years in a helpdesk or technical support role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Experience with Windows and macOS operating systems and common office applications.
• Familiarity with Jira Service Desk and ServiceNow ticketing systems.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills; ability to explain technical issues clearly.
• Ability to work effectively in a Hybrid environment (remote and office).
• Strong organizational skills and attention to detail.
• CompTIA A+ certification or equivalent is advantageous.
• Must be able to work from the Bloemfontein, Free State office as required.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and remote tools.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Respond to helpdesk tickets promptly, documenting actions and resolutions.
• Assist users with setting up new workstations and peripherals.
• Perform routine system maintenance and updates.
• Escalate complex issues to senior IT staff or specialized teams.
• Maintain accurate inventory of IT equipment and software licenses.
• Contribute to the IT knowledge base with documentation.
• Ensure compliance with IT policies and security best practices.
• Provide training and guidance to users on IT systems and software.

Skills

Problem solving

Analytical thinking

Communication

Organizational skills

Hybrid work style

Tools

Jira Service Desk

ServiceNow

Job description

About the Role Our client, a rapidly expanding IT services company, is seeking a skilled Helpdesk Support Technician to join their team in Bloemfontein, Free State. This role is essential for providing frontline technical assistance and support to users, resolving hardware, software, and network issues efficiently. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a commitment to delivering outstanding customer service. As a Helpdesk Support Technician in Bloemfontein, you will be responsible for diagnosing and troubleshooting IT problems, guiding users through resolutions, and maintaining IT infrastructure. This position offers a Hybrid work model, blending collaborative office time with the flexibility of remote work. Your technical expertise will be crucial in ensuring the smooth operation of IT systems for our client's diverse user base, operating from our Bloemfontein office.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and remote support tools.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Respond to helpdesk tickets promptly, documenting all actions taken and resolutions.
• Assist users with setting up new workstations and peripherals.
• Perform routine system maintenance and updates.
• Escalate complex issues to senior IT staff or specialized teams when necessary.
• Maintain accurate inventory of IT equipment and software licenses.
• Contribute to the IT knowledge base by creating and updating support documentation.
• Ensure compliance with IT policies and security best practices.
• Provide training and guidance to users on IT systems and software.

Requirements

• Minimum of 2 years of experience in a helpdesk or technical support role.
• Proficiency in troubleshooting common hardware, software, and networking problems.
• Experience with operating systems (Windows, macOS) and standard office applications.
• Familiarity with helpdesk ticketing systems (e.g., Jira Service Desk, ServiceNow).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• Ability to work effectively in a Hybrid environment, managing tasks both remotely and in the office.
• Strong organizational skills and attention to detail.
• Certification such as CompTIA A+ or similar is advantageous.
• Must be able to work from our Bloemfontein, Free State office as required.

Benefits

Our client offers a competitive salary, comprehensive medical aid, retirement benefits, and opportunities for ongoing professional development and certifications. The Hybrid work arrangement provides flexibility, and our Bloemfontein office is modern and well-equipped. Employees can also expect team-building events and a supportive work environment. We are dedicated to fostering career growth and providing a stimulating workplace in Bloemfontein where your technical skills can flourish. Join our dynamic team in Bloemfontein and contribute to seamless IT operations.