Help Desk Support Specialist

Placements24; Bloemfontein; On-site; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Professional development

On-site parking

Job summary

Placements24 is seeking a skilled Help Desk Support Specialist in Bloemfontein, to provide first-level technical support for employees. You will troubleshoot hardware, software, and network issues, manage user accounts, and document resolutions, while contributing to the IT knowledge base and maintaining security compliance.

The role requires strong communication, problem-solving abilities, and a customer-focused approach.

Qualifications

• Must have proven help desk experience.
• Strong hardware, OS, and software knowledge.
• Familiar with TCP/IP, DNS, DHCP and basic networking.
• Experience with ServiceNow or Zendesk ticketing.
• Excellent communication and problem-solving abilities.

Responsibilities

• Respond to and resolve IT support requests via phone, email, or tickets.
• Troubleshoot hardware, software, and network issues on desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain computer hardware and software.
• Provide guidance to end-users on IT-related matters.
• Escalate complex issues to senior IT staff or vendors.
• Assist with IT inventory management and asset tracking.
• Contribute to IT knowledge base and documentation.

Skills

Help desk experience

Hardware knowledge

Windows/macOS

Networking concepts

Ticketing systems

Remote support

Communication skills

Problem solving

Education

High school diploma

IT degree/related field

Tools

ServiceNow

Zendesk

Remote desktop tools

Job description

About the Role

Our client is seeking a skilled and diligent Help Desk Support Specialist to join their IT department in Bloemfontein, Free State. This role is critical in providing first-level technical support to employees, resolving hardware, software, and network issues promptly. You will be the go-to person for IT-related queries, ensuring smooth daily operations for the entire organization. The ideal candidate is technically proficient, possesses excellent communication and problem-solving skills, and has a strong commitment to user satisfaction. This is an excellent opportunity for an IT professional looking to contribute to a dynamic team in Bloemfontein and advance their career.

Key Responsibilities

• Respond to and resolve IT support requests from employees via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain computer hardware and software.
• Provide technical assistance and guidance to end-users on various IT-related matters.
• Manage user accounts, permissions, and access to network resources.
• Document all support activities, resolutions, and technical procedures.
• Escalate complex issues to senior IT staff or relevant vendors when necessary.
• Assist with IT inventory management and asset tracking.
• Contribute to the development of the IT knowledge base.
• Ensure compliance with IT security policies and procedures.

Requirements

• Proven experience as a Help Desk Technician, IT Support Specialist, or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications (Microsoft Office Suite).
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
• Ability to work effectively under pressure and manage multiple priorities.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• High school diploma or equivalent; associate's or bachelor's degree in IT or a related field is a plus.
• Must be based in or able to reliably commute to Bloemfontein, Free State .

Benefits

• Competitive salary package.
• Comprehensive health insurance benefits.
• Paid time off and company holidays.
• Opportunities for ongoing professional development and certifications.
• A supportive and collaborative IT team environment.
• Exposure to diverse IT infrastructure and technologies.
• On-site parking and amenities.
• Pension fund contributions.
• Employee assistance program.
• Clear pathways for career advancement within the IT department.