Customer Support Specialist - Tech Enthusiast

Placements24; Bloemfontein; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Annual bonuses

Medical aid

Training and development

Office-based team events

Job summary

Placements24 in Bloemfontein is seeking a Customer Support Specialist who is enthusiastic about technology and skilled at solving problems. You will assist customers with technical inquiries, troubleshoot hardware and software, and ensure a positive product experience.

This office-based role offers direct collaboration with a dedicated team, access to resources, ongoing training, and a culture that values customer service and professional growth.

Qualifications

• Experience in customer support or a technical role.
• Ability to explain technical concepts to non-technical users.
• Proficiency with helpdesk software and ticketing systems.
• Willingness to learn and work in Bloemfontein office.

Responsibilities

• Provide first-level technical support via phone, email, and in-person.
• Diagnose and resolve hardware and software issues.
• Guide customers through product setup, installation, and usage.
• Escalate complex issues to senior staff or relevant departments.
• Document customer interactions, issues, and resolutions accurately.
• Contribute to development and maintenance of support documentation and FAQs.
• Identify trends in customer issues and provide feedback for product improvements.
• Ensure adherence to SLAs and company policies.
• Maintain a high level of customer satisfaction through courteous service.

Skills

Customer support

Tech troubleshooting

Communication

Team player

Helpdesk tools

Education

High school diploma

Job description

About the Role

Our client is seeking an enthusiastic and technically adept Customer Support Specialist to join their vibrant team in Bloemfontein, Free State . This role is ideal for individuals passionate about technology who excel at problem-solving and delivering outstanding customer service. You will be responsible for assisting customers with technical inquiries, troubleshooting issues, and ensuring a positive experience with our client's cutting-edge products. This is an office-based position, fostering direct collaboration with team members and access to dedicated resources within our Bloemfontein facility. We are looking for candidates who are eager to learn, have a knack for explaining technical concepts clearly, and are committed to customer satisfaction. Join a company that values innovation and provides a supportive environment for professional growth within the technology sector. This role offers a great opportunity to build a career in customer support within a dynamic and forward-thinking organization.

Key Responsibilities

• Provide first-level technical support and customer assistance via phone, email, and in-person.
• Diagnose and resolve technical hardware and software issues.
• Guide customers through product setup, installation, and usage.
• Escalate complex issues to senior support staff or relevant departments.
• Document customer interactions, issues, and resolutions accurately.
• Contribute to the development and maintenance of support documentation and FAQs.
• Identify trends in customer issues and provide feedback for product improvements.
• Ensure adherence to service level agreements (SLAs) and company policies.
• Maintain a high level of customer satisfaction through effective and courteous service.

Requirements

• Previous experience in customer support or a technical role.
• Strong understanding of common software, hardware, and network troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency in using helpdesk software and ticketing systems.
• A genuine interest in technology and a willingness to learn.
• Ability to work effectively in a team-oriented, office-based environment in Bloemfontein, Free State .
• Strong organizational and time management skills.
• High school diploma or equivalent; relevant technical certifications are a plus.

Benefits

• Competitive salary and potential for annual bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for training and professional development.
• Regular office-based team activities and social events.
• Work within a modern and well-equipped office in Bloemfontein .
• A positive and supportive work culture.
• Paid time off and company holidays.