Helpdesk Administrator (Bloemfontein)

Placements24; Bloemfontein; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary based on experience

Professional development and training

Structured and supportive work enviro

Job summary

Placements24 is seeking a meticulous Helpdesk Administrator to join our Bloemfontein head office. You will be the first point of contact for IT inquiries, log and prioritize tickets, and ensure timely resolution to minimize downtime.

Based on-site, you will support internal users, document workflows, and contribute to knowledge base improvements while upholding service levels. A proactive communicator with solid organizational skills will thrive in this stable, professional environment.

Qualifications

• Proven experience in a helpdesk, IT support, or administrative role.
• Strong understanding of IT support principles and ticketing systems.
• Excellent communication and interpersonal skills, with the ability to interact professionally with users.
• Proficiency in Microsoft Office Suite and basic IT hardware/software knowledge.
• Exceptional organizational and time management skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; relevant IT certifications are advantageous.

Responsibilities

• Receive, log, and prioritize incoming helpdesk requests via phone, email, and the ticketing system.
• Provide first-level support for common IT issues, such as password resets and basic software troubleshooting.
• Escalate unresolved issues to the appropriate IT support teams, ensuring all necessary information is captured.
• Maintain accurate and up-to-date records of all helpdesk tickets and resolutions in the system.
• Communicate effectively with users regarding the status of their support requests.
• Assist in the creation and maintenance of helpdesk documentation and user guides.
• Monitor helpdesk queues and ensure adherence to service level agreements (SLAs).
• Contribute to the continuous improvement of helpdesk processes and procedures.
• Manage the distribution and tracking of IT equipment requests.
• Provide general administrative support to the IT department as needed.

Skills

Communication

Organizational skills

Customer service

Teamwork

Time management

Education

High school diploma

IT certifications advantageous

Tools

Ticketing system

Microsoft Office

Job description

About the Role Our client, a well-established financial services institution, is seeking a meticulous and organized Helpdesk Administrator to manage incoming support requests and ensure efficient resolution. This role is based at their head office in Bloemfontein, Free State . You will be the first point of contact for internal and external users seeking assistance with IT-related issues, ensuring that queries are logged, prioritized, and directed to the appropriate technical teams. The ideal candidate possesses excellent organizational skills, a strong understanding of helpdesk operations, and a commitment to providing a high level of service. This on-site position offers a stable and professional working environment within a reputable organization. Your contribution will be key to maintaining smooth IT operations and supporting the daily functions of the business in Bloemfontein .

Key Responsibilities

• Receive, log, and prioritize incoming helpdesk requests via phone, email, and the ticketing system.
• Provide first-level support for common IT issues, such as password resets and basic software troubleshooting.
• Escalate unresolved issues to the appropriate IT support teams, ensuring all necessary information is captured.
• Maintain accurate and up-to-date records of all helpdesk tickets and resolutions in the system.
• Communicate effectively with users regarding the status of their support requests.
• Assist in the creation and maintenance of helpdesk documentation and user guides.
• Monitor helpdesk queues and ensure adherence to service level agreements (SLAs).
• Contribute to the continuous improvement of helpdesk processes and procedures.
• Manage the distribution and tracking of IT equipment requests.
• Provide general administrative support to the IT department as needed.

Requirements

• Proven experience in a helpdesk, IT support, or administrative role.
• Strong understanding of IT support principles and ticketing systems.
• Excellent communication and interpersonal skills, with the ability to interact professionally with users.
• Proficiency in Microsoft Office Suite and basic IT hardware/software knowledge.
• Exceptional organizational and time management skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; relevant IT certifications are advantageous.
• Must be based in or able to commute reliably to Bloemfontein, Free State .
• A proactive attitude towards problem-solving and customer service.
• Familiarity with the financial services industry is a plus.

Benefits

• Competitive salary based on experience.
• Opportunity to work within a stable and reputable financial institution.
• Professional development and training opportunities.
• A structured and supportive work environment.
• Access to company benefits and potential for long-term employment.
• Exposure to various IT operations within the organization.