IT Helpdesk Support Officer - Systems Administration

Placements24; Bloemfontein; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical + retirement fund

Professional development

Stable environment

Performance reviews

Paid leave

Wellness program

Career progression

Job summary

Placements24 is seeking an IT Helpdesk Support Officer for its client in Bloemfontein. The role is on-site and focuses on delivering first-level technical support, hardware/software troubleshooting, and user assistance to maintain reliable IT services.

You will manage user accounts in Active Directory, assist with server and network maintenance, and work to resolve tickets efficiently while adhering to SLAs. A proactive, customer-focused approach is essential.

Qualifications

• 2+ years in IT helpdesk or technical support.
• Solid understanding of Windows OS and MS Office.
• Experience with Active Directory user management.
• Familiar with TCP/IP, DNS, VPN and basic networking.
• Proficient with IT helpdesk ticketing systems.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks under pressure.
• IT qualification (N+ or A+) is advantageous.

Responsibilities

• Provide first-level end-user support for hardware, software, and network issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
• Manage user accounts and access in Active Directory and other systems.
• Assist in maintenance of servers and network infrastructure.
• Respond to and resolve helpdesk tickets with SLAs.
• Maintain IT asset inventory and software licenses.
• Develop and update IT documentation and troubleshooting guides.
• Assist deployment of new hardware and software solutions.
• Conduct basic training for new employees on IT systems and policies.
• Monitor system performance and security.
• Collaborate with senior IT staff on complex issues.

Skills

Windows OS

Microsoft Office

Active Directory

Networking basics

Helpdesk tickets

Customer service

Multitasking

N+ or A+ (advantage)

Education

IT qualification (N+ or A+)

Tools

Active Directory

Job description

About the Role

Our client, a well-established organization in the financial services sector, requires an IT Helpdesk Support Officer to provide essential technical assistance and systems administration support. This role is fundamental to maintaining the integrity and efficiency of their IT infrastructure, ensuring all employees have reliable access to necessary systems and tools. The ideal candidate will be proactive, possess excellent technical troubleshooting skills, and have a strong commitment to user support. This is a great opportunity for individuals looking to build a solid career in IT support within a reputable company. You will be the first point of contact for many IT-related issues, playing a crucial role in resolving problems quickly and efficiently. This position is based at our client's offices in **Bloemfontein, Free State**, requiring a consistent on-site presence.

Key Responsibilities

• Provide first-level support to end-users for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
• Manage user accounts, permissions, and access in Active Directory and other systems.
• Assist in the maintenance and administration of servers and network infrastructure.
• Respond to and resolve helpdesk tickets in a timely manner, adhering to service level agreements (SLAs).
• Maintain accurate inventory of IT assets and software licenses.
• Develop and update IT documentation, including user manuals and troubleshooting guides.
• Assist with the deployment of new hardware and software solutions.
• Conduct basic training sessions for new employees on IT systems and policies.
• Monitor system performance and ensure the security of IT infrastructure.
• Collaborate with senior IT staff on complex technical issues and projects.

Requirements

• Minimum of 2 years of experience in an IT helpdesk or technical support role.
• Solid understanding of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with Active Directory user management is essential.
• Familiarity with network concepts (TCP/IP, DNS, VPN) and troubleshooting techniques.
• Proficiency in using IT helpdesk ticketing systems.
• Strong problem-solving skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• A relevant IT qualification (e.g., N+ or A+) is highly advantageous.
• Must be able to work full-time in **Bloemfontein, Free State**.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and IT certifications.
• A stable and supportive working environment.
• Regular performance reviews and potential for salary increases.
• Paid leave and company holidays.
• Access to employee wellness programs.
• Potential for career progression within the IT department.