Helpdesk Technician - Level 1

Placements24; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical & retirement benefits

Training & development

Supportive work environment

Job summary

Placements24 is hiring an entry-level Helpdesk Technician to join our IT support team in Pretoria, Gauteng. This in-office role is ideal for individuals with a solid IT troubleshooting foundation and a passion for helping users.

You will be the first point of contact for technical issues, ensuring smooth operations across the organization. You will install, configure, and maintain hardware, software, and networks, while contributing to the knowledge base and supporting the broader IT team.

Qualifications

• 1 year of IT helpdesk or related experience preferred.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Respond to end-user IT requests via phone, email, and in person.
• Install, configure, and troubleshoot hardware, software, systems, networks, printers and scanners.
• Diagnose issues and provide timely resolutions.
• Escalate unresolved issues to senior technicians or IT teams.
• Assist users with basic IT tasks and system usage guidance.
• Maintain accurate records of requests and resolutions in the ticketing system.
• Perform routine system checks and preventative maintenance.
• Contribute to the IT knowledge base with documented solutions.

Skills

Problem solving

Customer service

Communication

Multitasking

Education

CompTIA A+ or equivalent certification

Tools

Windows OS

Microsoft Office

Job description

About the Role

Our client, a dynamic financial services provider, is looking for a diligent and technically skilled Helpdesk Technician to join their IT support team. This entry-level position is perfect for individuals with a strong foundation in IT troubleshooting and a passion for assisting users. You will be the first point of contact for technical issues, providing essential support to ensure seamless operations across the organization. This role is based in our bustling Pretoria, Gauteng office, offering a fully in-office experience to foster direct team collaboration and efficient problem-solving. We pride ourselves on our robust internal support systems and are seeking a candidate eager to contribute to our technological infrastructure. If you are passionate about technology, customer service, and eager to grow your career in IT support, this is an excellent opportunity. You will be an integral part of maintaining our company's technological backbone in Pretoria .

Key Responsibilities

• Respond to and resolve end-user technical support requests via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and troubleshoot hardware and software issues, providing timely solutions.
• Escalate unresolved issues to senior technicians or relevant IT teams.
• Assist users with basic IT tasks and provide guidance on system usage.
• Maintain accurate records of IT support requests and resolutions in the ticketing system.
• Perform routine system checks and preventative maintenance.
• Contribute to the IT knowledge base by documenting common issues and solutions.

Requirements

• Previous experience in an IT support or helpdesk role (at least 1 year preferred).
• Familiarity with Windows operating systems and Microsoft Office Suite.
• Basic understanding of network concepts and hardware troubleshooting.
• Excellent problem-solving and diagnostic skills.
• Strong communication and customer service skills.
• Ability to work effectively under pressure and manage multiple tasks.
• CompTIA A+ or similar certification is a plus.
• Must be able to work full-time in our Pretoria, Gauteng office.

Benefits

• competitive entry-level salary
• comprehensive medical and retirement benefits
• ample training and development opportunities
• supportive work environment

This role provides a solid foundation for a career in IT and offers the chance to work with a dedicated team in the heart of Pretoria .