Remote Technical Support Specialist (Bloemfontein)

Placements24; Bloemfontein; Hybrid; ZAR 350,000 - 600,000; Full time

Benefits offered by this job

Remote work

Health insurance

Retirement plan

Training & certifications

Paid time off

Job summary

WhatJobs Direct is seeking a skilled Remote Technical Support Specialist to join a fully remote team, servicing customers primarily in the Bloemfontein region. You will diagnose, troubleshoot, and resolve complex technical issues for a diverse customer base from a home office.

Ideal candidates have 4+ years in technical support, strong OS/network knowledge, and experience with remote tools and ticketing systems. This remote-first role offers flexible hours and opportunities for certifications.

Qualifications

• 4+ years in technical remote support.
• Strong knowledge of Windows, macOS, Linux.
• Proficient with remote desktop and ticketing tools.
• Ability to diagnose and troubleshoot complex issues.
• Excellent written and verbal communication.

Responsibilities

• Provide advanced remote technical support for hardware, software, and network issues.
• Diagnose and resolve complex user problems with minimal disruption.
• Guide customers through detailed troubleshooting steps and configurations.
• Document issues, steps, and resolutions in the ticketing system.
• Escalate unresolved issues to senior teams or vendors when needed.
• Contribute to technical documentation and knowledge base articles.
• Stay updated with technologies and product updates for informed support.
• Collaborate with remote team to identify systemic issues and propose solutions.

Skills

Remote support

OS proficiency (Windows macOS Linux)

Networking basics

Ticketing systems

Clear communication

Independent work

Education

Bachelor’s degree in CS/IT

CompTIA A+/Network+

Tools

Remote Desktop Tools

IT support software

Ticketing systems

Job description

About the Role

Our client, WhatJobs Direct, is seeking a skilled and dedicated Remote Technical Support Specialist to join their fully remote team, servicing customers primarily in the Bloemfontein, Free State region. This role is ideal for experienced IT professionals who prefer to work from home and are adept at providing high-level technical assistance remotely. You will be responsible for diagnosing, troubleshooting, and resolving complex technical issues for our client's diverse customer base. This is a remote-first position, offering significant flexibility and the opportunity to work with advanced technologies from anywhere. We are looking for an individual with a strong technical background, excellent problem-solving abilities, and a commitment to delivering exceptional remote support. As a key member of our client's support infrastructure, you will play a vital role in ensuring customer satisfaction and maintaining the integrity of their technical services, all while operating from the Free State.

Key Responsibilities

• Provide advanced remote technical support for hardware, software, and network issues.
• Diagnose and resolve complex user problems, ensuring minimal disruption to operations.
• Guide customers through detailed troubleshooting steps and configurations.
• Document all technical issues, troubleshooting steps, and resolutions accurately in the ticketing system.
• Escalate unresolved issues to senior technical teams or vendors when necessary.
• Contribute to the creation and maintenance of technical documentation and knowledge base articles.
• Stay current with emerging technologies and product updates to provide informed support.
• Collaborate with remote team members to identify systemic issues and suggest solutions.
• Monitor system performance and identify potential issues proactively.
• Ensure timely and effective resolution of all assigned support tickets.

Requirements

• Minimum of 4 years of experience in technical support, with a significant portion in remote support roles.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common applications.
• Proficiency with remote desktop tools, ticketing systems, and IT support software.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues efficiently.
• Excellent verbal and written communication skills, capable of explaining technical concepts clearly.
• Ability to work independently with minimal supervision in a remote environment.
• A reliable internet connection and a fully equipped home office setup.
• Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.
• Bachelor's degree in Computer Science, IT, or a related field is a plus.
• Familiarity with the needs of businesses in the Bloemfontein area is beneficial.

Benefits

• Annual salary of R .
• Fully remote position – work from home.
• Comprehensive health insurance plan.
• Retirement savings plan.
• Opportunities for advanced technical training and certifications.
• Supportive and collaborative remote team culture.
• Paid time off and statutory holidays.
• Contribute to critical IT support for our client, based in Free State.