It Helpdesk Technician

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Hybrid work

Paid leave

Professional development

Job summary

WhatJobs Direct in Pretoria, Gauteng, ZA is seeking an IT Helpdesk Technician to provide first-line support, resolve hardware and software issues, and keep IT services running smoothly in a hybrid work environment.

This role offers collaboration with multiple departments and opportunities to advance through certifications and professional development.

Qualifications

• Proven experience as an IT Helpdesk Technician or similar role (minimum 2 years).
• Proficiency in troubleshooting operating systems (Windows, macOS) and common office applications.
• Familiarity with network troubleshooting, including TCP/IP, DNS, and DHCP.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to email messages and support tickets for customers seeking help.
• Install, configure, and troubleshoot operating systems, applications, and network issues.
• Diagnose and resolve hardware and software problems, escalating unresolved issues to senior IT staff.
• Walk customers through problem-solving processes.
• Identify and correct software defects.
• Set up new user accounts and profiles and administer passwords.
• Perform basic system administration tasks as required.
• Maintain inventory of IT equipment and software licenses.
• Document and track all issues and resolutions using the helpdesk ticketing system.
• Contribute to the creation and maintenance of IT documentation and knowledge base articles.
• Ensure timely and effective resolution of IT support requests to minimize downtime.

Skills

Windows

macOS

Networking

Helpdesk

Communication

Tools

Ticketing system

Job description

About the Role

Our client, WhatJobs Direct, a prominent player in the digital solutions space, is looking for a skilled IT Helpdesk Technician to join their progressive team in Pretoria, Gauteng, ZA. This role is integral to maintaining the operational efficiency of our client's IT infrastructure, ensuring that all employees have seamless access to the technology and support they need to perform their roles effectively. You will be responsible for providing first-line technical support, resolving hardware and software issues, and contributing to the overall IT service delivery. This position offers a hybrid work model, providing a blend of in-office collaboration and remote flexibility. The ideal candidate will possess a strong technical foundation, excellent problem-solving skills, and a dedication to providing exceptional IT support. You will work closely with various departments, ensuring that technological challenges are addressed promptly and efficiently, thereby supporting the continued growth and success of WhatJobs Direct. This role is key to upholding productivity and innovation within the company's Pretoria, Gauteng, ZA base.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to email messages and support tickets for customers seeking help.
• Install, configure, and troubleshoot operating systems, applications, and network issues.
• Diagnose and resolve hardware and software problems, escalating unresolved issues to senior IT staff.
• Walk customers through problem-solving processes.
• Identify and correct software defects.
• Set up new user accounts and profiles and administer passwords.
• Perform basic system administration tasks as required.
• Maintain inventory of IT equipment and software licenses.
• Document and track all issues and resolutions using the helpdesk ticketing system.
• Contribute to the creation and maintenance of IT documentation and knowledge base articles.
• Ensure timely and effective resolution of IT support requests to minimize downtime.

Requirements

• Proven experience as an IT Helpdesk Technician or similar role (minimum 2 years).
• Proficiency in troubleshooting operating systems (Windows, macOS) and common office applications.
• Familiarity with network troubleshooting, including TCP/IP, DNS, and DHCP.
• Experience with hardware support, including desktops, laptops, printers, and mobile devices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Strong organizational and time-management skills.
• Ability to work effectively both independently and as part of a collaborative team in a hybrid environment.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• A proactive approach to identifying and resolving potential IT issues.
• Must be based in or willing to relocate to the Pretoria, Gauteng, ZA area and eligible to work.

Benefits

• A competitive annual salary of Rands.
• Hybrid work arrangement offering flexibility and work-life balance.
• Access to comprehensive health insurance benefits.
• Participation in a company retirement savings plan.
• Opportunities for professional development and certifications.
• A dynamic and collaborative work environment in Pretoria, Gauteng, ZA.
• Paid annual leave and public holidays.
• Employee assistance program.