Helpdesk Support Technician

Placements24; LegKraal Gate; Hybrid; ZAR 120,000 - 180,000; Full time

Job summary

Placements24 is seeking a skilled Helpdesk Support Technician to join its IT department in Mahikeng. You will provide first-line technical support to employees, resolving hardware, software, and network issues to keep operations running smoothly.

The role offers a hybrid work model, opportunities for IT certifications, and a supportive team focused on technical growth. You will respond to inquiries, diagnose issues, install updates, and maintain thorough records of interactions.

Qualifications

• Proven experience as a Helpdesk Support Technician or similar role.
• Strong knowledge of computer hardware, software, and networking.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to requests for technical assistance in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and update software and hardware as needed.
• Maintain accurate records of customer interactions and issue resolution.

Skills

Helpdesk support

Hardware knowledge

Software troubleshooting

Networking fundamentals

Communication skills

Teamwork

Job description

About the Role

Our client is seeking a skilled Helpdesk Support Technician to join their IT department in Mahikeng . You will be responsible for providing first-line technical support to employees, resolving hardware, software, and network issues to ensure operational efficiency. This role is vital in maintaining a productive work environment through prompt and effective technical assistance. You will work collaboratively within the IT team, contributing to the smooth running of all technical operations and supporting company-wide technological advancements.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to requests for technical assistance in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and update software and hardware as needed.
• Maintain accurate records of customer interactions and issue resolution.

Requirements

• Proven experience as a Helpdesk Support Technician or similar role.
• Strong knowledge of computer hardware, software, and networking.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal abilities.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary and benefits package.
• Hybrid work model for flexibility.
• Opportunities for professional development and IT certifications.
• Access to modern IT infrastructure and tools.
• A supportive team environment focused on technical growth.