Helpdesk Support Officer

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Health benefits

Learning & Certifications

Job summary

Placements24 in Vereeniging is seeking a proactive Helpdesk Support Officer to join our IT support team. You will provide frontline IT assistance to internal users, troubleshoot hardware, software, and network issues, and maintain systems in a hybrid work setting to ensure smooth operations.

You will diagnose and resolve issues, manage user accounts, document resolutions, and contribute to ongoing learning and IT certifications in a dynamic Vereeniging environment.

Qualifications

• Proven IT helpdesk or technical support experience.
• Strong knowledge of Windows and macOS operating systems.
• Basic networking and connectivity troubleshooting.
• Clear communication and customer-service skills.
• IT certifications are advantageous.

Responsibilities

• Provide first- and second-level IT support to end-users in person and remotely.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure and maintain computer systems and software.
• Manage user accounts and access permissions.
• Document support requests and resolutions for tracking.

Skills

Helpdesk experience

Hardware & OS

Network troubleshooting

Communication

Tools

Windows

macOS

Active Directory

Remote support

Job description

About the Role

Our client requires a proactive Helpdesk Support Officer to join their IT support team in Vereeniging . This role is critical for providing essential technical assistance to internal users, ensuring the smooth operation of IT systems and services. You will be responsible for troubleshooting a range of IT issues, maintaining systems, and supporting users in a hybrid work environment, fostering a culture of efficiency and reliability.

Key Responsibilities

• Provide first and second-level IT support to end-users in person and remotely.
• Diagnose and resolve hardware, software, and network-related issues promptly.
• Install, configure, and maintain computer systems and related software.
• Manage user accounts and access permissions.
• Document IT support requests and resolutions for tracking and analysis.

Requirements

• Proven experience in an IT helpdesk or technical support role.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting and basic configuration.
• Good communication skills and the ability to explain technical issues clearly.
• Relevant IT certifications are advantageous.

Benefits

• Competitive salary and performance incentives.
• Hybrid work arrangements promoting work-life balance.
• Comprehensive health benefits package.
• Opportunities for continuous learning and IT certifications .
• A dynamic and supportive workplace in Vereeniging .