Helpdesk Analyst

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical aid

Retirement fund contributions

Job summary

Placements24 is seeking a proactive Helpdesk Analyst to join our IT support team in Polokwane. You will diagnose and resolve a wide range of technical issues, support users, and help maintain hardware, software, and IT documentation.

The ideal candidate has experience in helpdesk or IT support, strong Windows and macOS knowledge, and familiarity with networks. Excellent communication and problem-solving skills are essential.

Qualifications

• Previous experience in a helpdesk or IT support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols, hardware troubleshooting, and software installation.

Responsibilities

• Provide first-level technical support to end-users, addressing hardware, software, and network issues.
• Install, configure, and maintain computer hardware, operating systems, and standard applications.
• Respond to support requests via ticketing system, phone, and email, prioritizing urgent issues.
• Troubleshoot network connectivity problems and assist users with printer and peripheral issues.
• Create and maintain IT documentation, including user guides and troubleshooting procedures.
• Assist in managing IT assets and inventory, ensuring all equipment is tracked and accounted for.

Skills

Windows

macOS

Network protocols

Hardware troubleshooting

Software installation

Problem-solving

Analytical skills

Communication

Interpersonal skills

IT certifications

Job description

About the Role

Our client is seeking a proficient and proactive Helpdesk Analyst to join their established IT support team based in Polokwane . This role is critical for ensuring the smooth operation of our internal IT systems and providing timely technical assistance to employees. You will be responsible for diagnosing and resolving a wide range of technical issues, maintaining hardware and software, and supporting our user base. This is an excellent opportunity to advance your IT career within a stable company that values expertise and dedication, contributing to a productive and technologically sound workplace.

Key Responsibilities

• Provide first-level technical support to end-users, addressing hardware, software, and network issues.
• Install, configure, and maintain computer hardware, operating systems, and standard applications.
• Respond to support requests via ticketing system, phone, and email, prioritizing urgent issues.
• Troubleshoot network connectivity problems and assist users with printer and peripheral issues.
• Create and maintain IT documentation, including user guides and troubleshooting procedures.
• Assist in managing IT assets and inventory, ensuring all equipment is tracked and accounted for.

Requirements

• Previous experience in a helpdesk or IT support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols, hardware troubleshooting, and software installation.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills to effectively assist users.
• Relevant IT certifications are a plus.

Benefits

• Competitive annual salary and potential for performance bonuses.
• On-site role based in Polokwane .
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and training in IT.
• A supportive team environment with a focus on technical proficiency.