Helpdesk Technician

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote work

Professional development

Health benefits

Team collaboration

Job summary

Placements24 is seeking a Helpdesk Technician for a fully remote position supporting users across locations including Stellenbosch. You will provide first-level IT support, troubleshoot software and hardware, and collaborate with a distributed IT team to ensure smooth operations.

The role emphasizes strong problem solving, clear communication, and independent work in a remote setting, with opportunities for professional development and certifications.

Qualifications

• Proven experience in a technical support or helpdesk role.
• Solid understanding of Windows and macOS.
• Experience with remote desktop support tools.
• Familiarity with TCP/IP and VPN concepts.
• Strong communication and remote work skills.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to and resolve end-user issues via phone, email, and remote tools.
• Install, configure, and troubleshoot software and operating systems.
• Assist with hardware setup and troubleshooting.
• Manage user accounts and access permissions.
• Document support requests and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff when needed.

Skills

End-user support

Windows/macOS

Remote tools

Networking basics

Communication

Remote work

Tools

Remote desktop tools

Ticketing system

Job description

About the Role

Our client is seeking a skilled Helpdesk Technician for a remote position, supporting users across various locations including Stellenbosch. You will be responsible for providing first-level technical support and resolving a wide array of IT-related issues. This is a prime opportunity for a proactive individual with strong troubleshooting skills to contribute to a seamless technological experience for employees, working remotely and collaborating with a distributed IT team. The role emphasizes efficient problem resolution and excellent customer service, delivered entirely through digital channels.

Key Responsibilities

• Respond to and resolve end-user technical issues via phone, email, and remote support tools.
• Install, configure, and troubleshoot software applications and operating systems.
• Assist with hardware setup, maintenance, and troubleshooting.
• Manage user accounts, permissions, and access to IT resources.
• Maintain accurate documentation of support requests and resolutions in the ticketing system.
• Escalate complex issues to senior IT staff or specialized teams as needed.

Requirements

• Proven experience in a technical support or helpdesk role.
• Solid understanding of operating systems (Windows, macOS) and common applications.
• Experience with remote desktop support tools and methodologies.
• Familiarity with networking concepts (TCP/IP, VPNs).
• Excellent communication skills and the ability to explain technical issues clearly.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary and performance bonuses.
• Fully remote work arrangement for enhanced flexibility.
• Opportunities for professional development and certifications.
• Comprehensive health and wellness benefits.
• Collaborative team environment with regular virtual interactions.