Helpdesk Support Analyst

Placements24; Paarl; Hybrid; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Career growth opportunities

Job summary

Placements24 in Paarl is seeking a proactive Helpdesk Support Analyst to provide timely IT support to internal users, diagnose and resolve issues across hardware, software, and networks, and maintain high service levels in a hybrid work environment.

You will work with Windows and macOS, MS Office, and basic networking, log incidents, and guide users on best practices, with opportunities for IT certifications and career growth.

Qualifications

• High school diploma or equivalent; IT certification desirable.
• Experience as Helpdesk Analyst or in a similar IT support role.
• Strong knowledge of Windows and macOS operating systems, MS Office Suite, and basic networking concepts.
• Excellent problem-solving and diagnostic skills.

Responsibilities

• Respond to and resolve IT support requests from end-users via ticketing system, phone, and email.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and troubleshoot technical issues related to operating systems, applications, and network connectivity.
• Provide technical assistance and guidance to users on best practices for IT usage.
• Document all support activities, resolutions, and user issues in the helpdesk system.
• Assist in managing user accounts, permissions, and access rights.

Skills

Windows OS

macOS

MS Office

Networking basics

Troubleshooting

Ticketing systems

Communication skills

Education

High school diploma

IT certification (CompTIA A+)

Tools

Remote desktop

Job description

Our client is looking for a proactive and skilled Helpdesk Support Analyst to join their team in Paarl. This role is crucial for providing timely and effective IT support to internal users, ensuring seamless operations and minimal disruption. You will be responsible for diagnosing and resolving a wide range of technical issues, from hardware malfunctions to software glitches. Join a supportive team environment in the picturesque Western Cape, where your technical expertise will be highly valued and contribute to the company's efficiency.

Key Responsibilities

• Respond to and resolve IT support requests from end-users via ticketing system, phone, and email.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and troubleshoot technical issues related to operating systems, applications, and network connectivity.
• Provide technical assistance and guidance to users on best practices for IT usage.
• Document all support activities, resolutions, and user issues in the helpdesk system.
• Assist in managing user accounts, permissions, and access rights.

Requirements

• High school diploma or equivalent; IT-related certification (e.g., CompTIA A+) is highly desirable.
• Proven experience as a Helpdesk Support Analyst or in a similar IT support role.
• Strong knowledge of Windows and macOS operating systems, MS Office Suite, and basic networking concepts.
• Excellent problem-solving and diagnostic skills.
• Effective communication and interpersonal skills for interacting with users of varying technical abilities.
• Ability to prioritize and manage multiple tasks efficiently.

Benefits

• Competitive annual salary with performance reviews.
• Hybrid work arrangement offering flexibility.
• Comprehensive health insurance and wellness programs.
• Opportunities for IT certifications and professional growth.
• A supportive and collaborative IT department culture.