Technical Support Specialist

Placements24; Upington; Hybrid; ZAR 300,000 - 450,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Ongoing technical training

Hybrid work model

Job summary

Placements24 is seeking a technically skilled and customer-focused Technical Support Specialist in Upington to diagnose issues, provide effective solutions, and maintain high levels of customer satisfaction.

You will support customers via phone, email, and remote tools, troubleshoot software, hardware, and networks, and document interactions in our ticketing system. The role offers a hybrid work model and opportunities for technical growth.

Qualifications

• Proven experience in a technical support role.
• Strong understanding of computer systems, networks, and IT issues.
• Excellent analytical and problem-solving skills.
• Proficiency in using remote support tools and diagnostic software.
• Exceptional communication skills, able to convey technical information clearly.

Responsibilities

• Provide advanced technical support to customers via phone, email, and remote access tools.
• Diagnose and resolve complex technical issues related to software, hardware, and network configurations.
• Guide customers through troubleshooting steps and product usage.
• Document all technical support interactions and resolutions in the ticketing system.
• Collaborate with product development teams to report and resolve software defects.

Skills

Technical support

Problem solving

Communication skills

Remote access tools

Networking fundamentals

Tools

Remote access tools

Diagnostic software

Ticketing system

Job description

About the Role

Our client is seeking a technically skilled and customer-focused Technical Support Specialist to join their team in Upington . This role is vital for providing expert assistance to customers facing technical challenges with our products and services. You will diagnose issues, offer effective solutions, and contribute to maintaining high levels of customer satisfaction. This is a great opportunity for an IT professional to work within a growing company that values technical expertise and a commitment to service excellence, based in Upington .

Key Responsibilities

• Provide advanced technical support to customers via phone, email, and remote access tools.
• Diagnose and resolve complex technical issues related to software, hardware, and network configurations.
• Guide customers through troubleshooting steps and product usage.
• Document all technical support interactions and resolutions in the ticketing system.
• Collaborate with product development teams to report and resolve software defects.

Requirements

• Proven experience in a technical support role, preferably with software or hardware troubleshooting.
• Strong understanding of computer systems, networks, and common IT issues .
• Excellent analytical and problem-solving skills.
• Proficiency in using remote support tools and diagnostic software.
• Exceptional communication skills, able to convey technical information clearly.

Benefits

• Competitive salary and annual bonus structure.
• Medical aid and retirement fund benefits.
• Opportunities for ongoing technical training and certifications.
• A dynamic and collaborative work environment in Upington .
• Hybrid work model offering work-life balance.