IT Helpdesk Analyst - Polokwane

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Overtime pay

Medical aid

Retirement benefits

IT training

Polokwane office

Job summary

Placements24 in Polokwane seeks a diligent IT Helpdesk Analyst to provide first-line support for employees, resolving hardware, software, and network issues, and helping maintain a stable IT environment. This on-site role emphasizes strong customer service and clear communication, with opportunities for IT training and professional certifications, and a supportive work setting in Polokwane.

You will work both independently and as part of a team to ensure prompt resolution and smooth operation of

Qualifications

• Prior helpdesk or technical support experience.
• Solid understanding of computer hardware, software (Windows/Office Suite) and networks.
• Strong communication and customer service skills.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person assistance.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Manage user accounts, passwords, and access privileges.
• Maintain accurate records of IT assets, support requests, and resolutions in the helpdesk system.
• Assist with IT system upgrades and maintenance tasks as directed.

Skills

IT Helpdesk

Windows

Networking basics

Customer service

Troubleshooting

Job description

About the Role

Our client is seeking a diligent and technically adept IT Helpdesk Analyst to join their team in Polokwane. This on-site role is vital for ensuring the seamless operation of the company's IT systems and providing essential support to employees. You will be responsible for responding to and resolving a variety of IT issues, from hardware malfunctions to software glitches and network connectivity problems. The ideal candidate is a proactive problem-solver with a strong customer service focus, committed to maintaining a productive technological environment for the entire organization.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person assistance.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Manage user accounts, passwords, and access privileges.
• Maintain accurate records of IT assets, support requests, and resolutions in the helpdesk system.
• Assist with IT system upgrades and maintenance tasks as directed.

Requirements

• Previous experience in an IT helpdesk or technical support role.
• Solid understanding of computer hardware, software (Windows/Office Suite), and network basics.
• Proficiency in troubleshooting common IT problems.
• Strong customer service skills and the ability to communicate technical information clearly.
• Ability to work independently and as part of a team in an office-based setting.

Benefits

• Competitive annual salary and potential for overtime pay.
• Comprehensive medical aid and retirement benefits.
• Opportunities for IT training and professional certifications.
• A stable and supportive work environment located in Polokwane.
• Access to company facilities and resources.