Helpdesk Support Agent

Placements24; Soweto; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

IT certification training

Health and retirement benefits

Collaborative team environment

Job summary

Placements24 in Soweto seeks a proactive Helpdesk Support Agent to provide frontline technical support for employees in a hybrid work setting. You will diagnose issues, implement solutions, and maintain system functionality to ensure smooth daily operations within Gauteng.

The role emphasizes strong communication, problem-solving, and collaboration with IT teams, with opportunities for certification training and career growth.

Qualifications

• Proven experience in an IT helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems.
• Familiarity with ticketing systems and basic networking.
• Strong problem-solving and communication skills.

Responsibilities

• Respond to helpdesk tickets via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Install, configure, and update software and hardware components.
• Maintain documentation of support activities, resolutions, and configurations.
• Escalate complex issues to senior IT staff as needed.

Skills

IT helpdesk experience

Windows

macOS

Networking basics

Ticketing systems

Remote support

Tools

Remote support tools

Remote desktop

Job description

About the Role

Our client is seeking a proactive and skilled Helpdesk Support Agent to join their team in Soweto . This role is essential for providing frontline technical support and resolving IT-related issues for employees, ensuring seamless daily operations. You will be responsible for diagnosing problems, offering effective solutions, and maintaining system functionality. This hybrid position allows for flexibility, combining essential in-office collaboration with remote work capabilities, contributing to a productive and supportive IT environment within the Gauteng region.

Key Responsibilities

• Respond to helpdesk tickets and user requests via phone, email, and chat.
• Diagnose and resolve hardware, software, and network connectivity issues for end-users.
• Install, configure, and update software and hardware components.
• Maintain accurate documentation of support activities, resolutions, and system configurations.
• Escalate complex issues to senior IT staff or specialized teams when necessary.

Requirements

• Proven experience in an IT helpdesk or technical support role.
• Proficiency with operating systems (Windows, macOS), common software applications, and basic networking.
• Familiarity with ticketing systems and remote support tools.
• Strong problem-solving and troubleshooting skills.
• Good communication skills, with the ability to explain technical concepts clearly.

Benefits

• Competitive annual salary and potential performance bonuses.
• Hybrid work model providing flexibility between remote and in-office work.
• Access to training programs for IT certifications and skill development.
• Comprehensive health and retirement benefits package.
• A collaborative team atmosphere focused on technical problem-solving and continuous improvement.