Helpdesk Support Specialist

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Bonus plan

Medical benefits

Retirement benefits

IT certification support

On-site in Polokwane

Job summary

Placements24 in Polokwane is seeking a skilled Helpdesk Support Specialist to join our IT team onsite. You will provide timely user support, troubleshoot a range of hardware, software, and network issues, and contribute to documentation and best practices.

This role emphasizes clear communication and teamwork within a busy office environment. The ideal candidate has hands-on experience in IT helpdesk support, strong hardware/software knowledge, and familiarity with ticketing systems and remote

Qualifications

• Proven experience in an IT helpdesk or similar role.
• Strong knowledge of computer hardware, software, and network protocols.
• Experience with ticketing systems and remote troubleshooting tools.
• Excellent communication and interpersonal skills, with a patient attitude.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and troubleshoot computer hardware, software, operating systems, and peripherals.
• Maintain records of support requests and resolutions in the helpdesk system.
• Assist with network troubleshooting and support as needed.
• Develop and maintain IT support documentation.

Skills

IT helpdesk

End-user support

Hardware & software

Network basics

Communication

Tools

Ticketing system

Remote troubleshooting tools

Job description

About the Role

Our client is actively seeking a skilled Helpdesk Support Specialist to join their dedicated IT team in Polokwane . This role is crucial for maintaining the smooth operation of the company's IT infrastructure by providing timely and effective technical support to all employees. You will be responsible for troubleshooting a wide range of technical issues, ensuring that all users can operate efficiently. This is an ideal opportunity for a detail-oriented IT professional looking to advance their career in a supportive, on-site environment with clear pathways for professional development.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person assistance.
• Install, configure, and troubleshoot computer hardware, software, operating systems, and peripherals.
• Maintain accurate records of support requests, actions taken, and resolutions in the helpdesk system.
• Assist with network troubleshooting and support as needed.
• Develop and maintain user guides and IT support documentation.

Requirements

• Proven experience in an IT helpdesk support role or similar technical support position.
• Strong knowledge of computer hardware, software, and network protocols.
• Experience with ticketing systems and remote troubleshooting tools.
• Excellent communication and interpersonal skills, with a patient and helpful attitude.
• Ability to work independently and collaboratively within an office-based IT team .

Benefits

• Competitive salary commensurate with experience and a structured bonus plan.
• Comprehensive medical and retirement benefits.
• Opportunities for IT certifications and continuous professional development.
• A stable and collaborative work environment with a focus on team success.
• Convenient location and modern office facilities in Polokwane .