Helpdesk Operator

Placements24; Klerksdorp; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Competitive hourly rate

Flexible scheduling

Experience in IT support

Friendly office atmosphere

Growth opportunities

Job summary

Placements24 in Klerksdorp is seeking a detail-oriented Helpdesk Operator for a part-time role. You will provide essential IT support to internal staff and troubleshoot a variety of hardware, software, and network issues to keep daily operations running smoothly.

Based in or near Klerksdorp, you will log and track helpdesk tickets, follow documented procedures, and collaborate with senior IT staff to resolve more complex problems.

Qualifications

• Previous experience in a helpdesk or IT support role.
• Basic knowledge of computer hardware, operating systems, and network connectivity.
• Good communication and customer service skills.
• Ability to follow documented procedures and troubleshoot systematically.
• Reliable and punctual, based in or near Klerksdorp for this position.

Responsibilities

• Respond to user-reported problems and requests for technical assistance.
• Perform basic troubleshooting for hardware, software, and network issues.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Log and track all helpdesk tickets and their resolution status.
• Escalate unresolved issues to senior IT staff for further investigation.

Skills

Helpdesk

IT support

Customer service

Troubleshooting

Job description

About the Role

Our client is seeking a detail-oriented Helpdesk Operator for a part-time position in Klerksdorp . You will provide essential support to internal staff, addressing their IT-related queries and ensuring smooth operation of office technology. This role is perfect for someone who enjoys troubleshooting and assisting others within a local community setting. You will be a key member of the support team, contributing to a productive work environment in Klerksdorp through efficient and friendly assistance.

Key Responsibilities

• Respond to user-reported problems and requests for technical assistance.
• Perform basic troubleshooting for hardware, software, and network issues.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Log and track all helpdesk tickets and their resolution status.
• Escalate unresolved issues to senior IT staff for further investigation.

Requirements

• Previous experience in a helpdesk or IT support role is preferred.
• Basic knowledge of computer hardware, operating systems, and network connectivity.
• Good communication and customer service skills.
• Ability to follow documented procedures and troubleshoot systematically.
• Reliable and punctual, based in or near Klerksdorp for this position.

Benefits

• Competitive hourly rate for part-time hours.
• Flexible scheduling options.
• Valuable experience in IT support.
• Friendly and collaborative office atmosphere.
• Opportunity to learn and grow within the IT field.