Head of Retail Banking

Placements24; Sandton; Hybrid; ZAR 3,000,000 - 5,500,000; Full time

Benefits offered by this job

Executive compensation

Health benefits

Car allowance

Generous leave

Prestigious leadership role

Job summary

Placements24 in Sandton, Gauteng invites applications for Head of Retail Banking. This senior leadership role drives strategy, growth and profitability of the retail bank division, shaping the customer experience and product development.

You will lead a regional team, oversee deposits, loans and digital channels, manage budget and risk, and position the group for national market leadership through innovation and strong stakeholder engagement.

Qualifications

• MBA or Master's degree in Finance, Business Administration, or related field.
• 10+ years of retail banking leadership with proven strategic execution.
• Deep knowledge of retail banking products, operations, digital channels, and customer relationship management.
• Outstanding leadership, communication, and stakeholder management skills.
• Strong analytical and strategic thinking abilities.
• Proven track record driving growth and innovation in Banking & Finance.

Responsibilities

• Develop and execute the strategic plan for the retail banking division to drive growth.
• Oversee deposits, loans and digital banking solutions.
• Lead and develop regional managers and staff.
• Enhance customer acquisition, retention and satisfaction across channels.
• Manage budget, P&L, and risk to ensure regulatory compliance.
• Identify market trends and competitive threats to maintain leadership.

Skills

Leadership

Strategic thinking

Stakeholder management

Communication

Analytical thinking

P&L management

Education

MBA or Master's in Finance/Business Administration

Tools

CRM and digital banking platforms

Job description

About the Role

Our client, a premier financial institution based in the heart of Sandton, Gauteng , is seeking a visionary and strategic leader to serve as the Head of Retail Banking . This senior executive role is responsible for the overall strategy, growth, and profitability of the retail banking division. You will lead a dedicated team, drive innovation in product development and customer experience, and ensure the bank remains competitive in the dynamic Banking & Finance market. This is a significant leadership opportunity for an experienced professional aiming to shape the future of retail financial services.

Key Responsibilities

• Develop and execute the strategic plan for the retail banking division to achieve growth and profitability objectives.
• Oversee the management of all retail banking products and services, including deposits, loans, and digital banking solutions.
• Lead, mentor, and develop a high-performing team of regional managers and operational staff.
• Drive initiatives to enhance customer acquisition, retention, and satisfaction across all channels.
• Manage the division's budget, P&L, and risk profile, ensuring regulatory compliance and operational efficiency.
• Identify emerging market trends and competitive threats, adapting strategies to maintain market leadership in Sandton and nationally.

Requirements

• MBA or Master's degree in Finance, Business Administration, or a related field.
• Extensive experience (10+ years) in retail banking leadership, with a proven track record of strategic execution and P&L management.
• Deep understanding of retail banking products, operations, digital transformation, and customer relationship management.
• Exceptional leadership, communication, and stakeholder management skills.
• Strong analytical and strategic thinking capabilities.
• Demonstrated success in driving business growth and innovation within the Banking & Finance sector.

Benefits

• Executive-level compensation package including base salary, bonus, and long-term incentives.
• Comprehensive executive health benefits and retirement plans.
• Car allowance and other significant perks.
• Generous leave allowance.
• Opportunity to lead a major division within a respected financial group in Gauteng .