Head of Growth - General Retail

The Individual Touch CC; Sandton; On-site; ZAR 1,350,000 - 1,650,000; Full time

Benefits offered by this job

Medical Aid

Provident Fund

Performance Bonus

Job summary

The Individual Touch CC is seeking a Head of Growth to lead the national growth strategy for the General Retail Vertical in South Africa. You will drive merchant acquisition, revenue expansion, and product penetration while strengthening partnerships with key retailers and strategic partners.

You will manage Growth Managers and field teams, ensure accurate forecasting, and collaborate with Product and Marketing to tailor retail solutions.

Qualifications

• 8 to 10 years of senior leadership experience in sales, business development, or account management within retail or financial services.
• Proven track record of developing and executing growth strategies with measurable results.
• Strong negotiation, strategic planning, and analysis skills.
• Exceptional leadership capabilities with the ability to inspire and manage high-performing teams.
• Expertise in developing strategic partnerships and managing key accounts.
• Proficiency with CRM systems and analytics tools.
• Relevant industry knowledge and a network of key stakeholders.

Responsibilities

• Develop and implement the national growth strategy for the General Retail Vertical, aligning with corporate objectives.
• Translate growth targets into actionable regional plans focused on merchant acquisition, revenue expansion, customer retention, and product penetration.
• Identify high-potential trade segments, geographic clusters, and market opportunities to strengthen presence in retail.

Skills

Growth strategy

Leadership

Negotiation

CRM analytics

Strategic planning

Tools

CRM systems

Analytics tools

Job description

Seize the opportunity to lead the growth trajectory of a prominent retail vertical within a dynamic South African organization. As Head of Growth, you will shape and execute strategic initiatives that drive market expansion, foster high-value partnerships, and deliver exceptional commercial results, impacting the retail sector on a national scale.

What You\'ll Do:

• Develop and implement the national growth strategy for the General Retail Vertical, aligning with overarching corporate objectives.

• Translate growth targets into actionable regional plans focused on merchant acquisition, revenue expansion, customer retention, and product penetration.

• Identify high-potential trade segments, geographic clusters, and market opportunities to strengthen presence within the retail landscape.

• Drive adoption of integrated solutions across Payments, Cash Management, Capital, Software, and Value-Added Services portfolios.

• Lead planning cycles to ensure optimal sales execution and resource deployment.

• Monitor market, regulatory, and competitive landscapes to proactively identify risks and opportunities.

• Own and deliver on vertical-level performance targets, including revenue, merchant acquisition, product adoption, and profitability.

• Lead and motivate Growth Managers and field teams to consistently meet sales and operational goals.

• Oversee portfolio performance metrics through CRM and business intelligence tools.

• Implement performance management disciplines to enhance accountability, productivity, and sales effectiveness.

• Conduct regular business reviews, coaching sessions, and performance assessments.

• Ensure accurate sales forecasting and pipeline management.

• Collaborate with Product and Marketing teams to tailor solutions and campaigns that resonate with retail clients.

• Maintain and develop strategic relationships with key industry stakeholders, including retail chains, buying groups, and strategic partners.

• Lead complex negotiations, contract renewals, and partnership agreements.

• Drive expansion of the product portfolio across key accounts to maximize revenue and client value.

• Serve as the senior escalation contact for key accounts, ensuring issues are resolved swiftly and relationships are strengthened.

• Work closely with cross-functional teams to deliver tailored solutions, ensuring compliance and contractual adherence.

• Monitor strategic account profitability, customer satisfaction, and product utilization to optimize long-term value.

• Foster a high-performance, collaborative team culture focused on continuous improvement.

• Build succession pipelines and ensure team development through mandatory product training.

• Maintain CRM integrity, accurate forecasting, and comprehensive reporting.

• Present performance metrics, growth strategies, and market insights to the executive leadership.

• Drive data-driven decision-making using advanced analytics and business intelligence.

What We\'re Looking For:

• 8 to 10 years of senior leadership experience in sales, business development, or account management within the retail or financial services sectors.

• Proven track record of developing and executing growth strategies that deliver measurable results.

• Strong negotiation, strategic planning, and analysis skills.

• Exceptional leadership capabilities with the ability to inspire and manage high-performing teams.

• Expertise in developing strategic partnerships and managing key accounts.

• Proficiency with CRM systems and analytics tools.

• Relevant industry knowledge and a network of key stakeholders.

Nice to Have:

• Experience with integrated banking and payment solutions.

• Advanced skills in data analysis and business intelligence.

What We\'ll Give You:

• A competitive annual salary of R1,500,000.

• Comprehensive benefits including Medical Aid Contribution, Provident Fund Contribution, and Performance Bonuses.

Join us and be at the forefront of retail growth and innovation. If you possess the strategic insight and leadership prowess to drive our retail vertical to new heights, we want to hear from you. Lead the change, shape the future, and make a lasting impact in the retail and financial services industries.