Senior Operations Manager - Banking

Placements24; Randburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Career advancement

Training programs

Job summary

Placements24 in Randburg is seeking a Senior Operations Manager to lead banking operations, oversee day-to-day efficiency across customer service, transaction processing and compliance.

The role requires 8+ years in banking operations, strong leadership, and a proven ability to drive process improvements and manage complex processes in a dynamic financial environment.

Qualifications

• 8+ years of progressive experience in banking operations management.
• Experience leading teams and managing complex processes.
• In-depth knowledge of banking operations, including account management and payment systems.
• MBA or related professional qualification is advantageous.

Responsibilities

• Manage and optimize the daily operations of banking departments, ensuring efficiency and accuracy.
• Lead, mentor and develop a team of operations staff to high performance.
• Implement and oversee process improvements and automation to reduce costs and boost efficiency.
• Ensure compliance with regulatory requirements, internal policies and security procedures.

Skills

Leadership

Operations management

Banking operations

Change management

Education

Bachelor's degree in Business Administration/Management/Finance

MBA (advantageous)

Job description

About the Role

Our client is looking for an experienced and strategic Senior Operations Manager to lead their banking operations in Randburg . This critical role involves overseeing the day-to‑day efficiency of various banking functions, including customer service, transaction processing, and compliance. You will be responsible for driving operational excellence, implementing process improvements, and ensuring the delivery of high‑quality services to clients. This is a leadership position for a dynamic individual passionate about optimizing banking processes and managing teams effectively to achieve organizational goals within a busy financial hub.

Key Responsibilities

• Manage and optimize the daily operations of banking departments, ensuring efficiency, accuracy, and adherence to service level agreements.
• Lead, mentor, and develop a team of operations staff, fostering a high-performance culture.
• Implement and oversee process improvements and automation initiatives to enhance operational efficiency and reduce costs.
• Ensure compliance with all regulatory requirements, internal policies, and security procedures.
• Monitor key operational performance indicators (KPIs) and report on progress and areas for improvement to senior management.
• Manage relationships with external vendors and service providers relevant to operational functions.

Requirements

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• An MBA or relevant professional qualification is advantageous.
• 8+ years of progressive experience in banking operations management, with a strong track record of leading teams and managing complex processes.
• In-depth knowledge of banking operations, including account management, payment systems, and regulatory compliance.
• Proven ability to drive operational efficiency, implement process improvements, and manage change effectively.
• Excellent leadership, communication, problem-solving, and organizational skills.

Benefits

• Competitive senior management salary with comprehensive bonus structure.
• Full suite of health insurance benefits and a generous retirement plan.
• Significant opportunities for career advancement and leadership development.
• Access to ongoing professional training and development programs.
• A dynamic work environment at the forefront of the financial industry.